Meritrust Credit Union at Cross Pointe is a full-service branch in northeast Wichita offering checking accounts, auto and home loans, and high-interest deposit products. Members report positive experiences over many years, describing the staff as extremely helpful, friendly, professional, patient, and expedient. Specific services like the loan process are noted as easy. However, some reviews mention technical problems and cite poor customer service in resolving issues, with one member describing it as the worst. The branch provides 24/7 account access through online banking, a mobile app, and surcharge-free ATMs.
I opened a new business account today and Deion was super patient, knowledgeable, and supportive as I asked plenty of questions. I feel set up for success! Thanks for your help today.
May 2024
I have been a member for about 7 years and the employees have always been extremely helpful. Molly helped me today and she was very patient as well as explained every step of the way to me. My issue would not have been resolved without her.
May 2024
We have been members for quite some time and have never had any problems. This location is very convenient and the staff have always been friendly, professional, and very expedient with service.
