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“What a GREAT locally owned hardware store. THEY EVEN WILL RECYCLE YOUR SINGLE USE AA BATTERIES!! It’s the only place in the metro I could find that offers this. No, IKEA, Home Depot and Walmart DON’T even tho Google says they do. EUSTON’S DESERVES A PRIZE FOR ITS ENVIRONMENTAL SERVICES! Thank you EUSTON’S?”
“Great customer service and always eager to help with anything they can. Also a good place to find the parts and fittings u can't always find at the big box stores”
“Just ordered a tool and misc. parts from these guys.What I received before anything was purchased was great service, great advice. Chris was super nice to talk with.These guys are pro’s.”
“Pros: Good variety, good quality of seeds and spices, location
Cons: Parking, Prices on some items, lack of information on spices and coffee, floors need upgraded in some areas, customer service
I have been to this location on several times as well as my father. He in an expert Gardner and I am a certified professional Landscape Designer with 10+ years in the industry. I love the bird plant seeds that this location has to offer. However the conversation with the staff is strained and come with a lot of effort as they seem to not really care to discuss the particulars of certain questions regarding their selections.
I am not sure if this is a post-covid issue but it is not acceptable and needs to be addressed. I asked a woman who I was ordering seeds from various questions on some wild flower shade mix. I asked her what the shade time was for the and she acted abrasive and bothersome at the question.
I asked several other questions and received the same response which led me to finish my transaction and leave the store. The next time I think about visiting this store I will consider whether I want to experience poor customer service again.
Parking can be a bit of a bother on the weekends but is usually not an issue if you know the location and are familiar with its surroundings.
The price of items in this location are a bit high and may be mass produced. I mention this because I have found several of the items located here at nearly 25% cheaper at other locations. This may be due to the locations overhead. For the most part I would say that the price can seem high for some things and fairly reasonable for others. Do your market research if money is a priority.
One last thing that I want to bring up is the condition of the floors and the how the transitions from one room to the next can be precarious so use caution if you have mobility issues.”
“Ethan is the MAN!! Took the time to listen and provide solutions for our corroded pipe problem! Have shopped all over town and Strasser's is the only store that has what we needed!! Thanks Ethan for seeing, understanding, and helping to solve my plumbing crisis!! I'll let you know how it turns out... And don't forget Belen!! She is so helpful and kind!!”
“I needed a cylinder for a thin market lock, and took my disassembled hardware to them. They took one look, diagnosed the issue and provided me with a replacement cylinder so that I could re-assemble the lock and not have to replace it. They know locks, and they've earned my loyalty.”
“The go to store! Very well stocked. Kelly and crew are so knowledgeable and helpful. Steve provides repairs for lawnmowers and other equipment. They went above and beyond to help us with a broken lawnmower.”
“I meant to press 5 stars and accidentally hit 4.
The employees helped me find the parts I needed really quickly and they're always friendly.”
“Always top-notch. they are far removed from their roots in downtown KCK. still exco3llect at what they do, they are probably the best commerial locksmiths in town.”
“I used their website for a business purchase. Their email response was prompt, their delivery quick, and their prices (closeout sale) were low. I'd buy from here again!”
“I used to think these were just junk stores. But they have really changed my mind. They are clean and organized. I use them for single use tools... but the tools just keep going. And they have a lot of hard to find tools in stock.”
“Fantastic customer service! They didn’t have the specific refill cartridge for the brand of string trimmer I have. Jimmy had me bring it in and not only did he restring it for me, he showed me how to do it on my own for next time. He went above and beyond to make sure I had what I needed for a reasonable price.”
“This was a fun store to visit today. There were a lot of cool little things here and there for decorating and for yards and other Hardware needs. I stopped in to have some knives sharpened which was a little bit chaotic because there were a lot of people necessary to finish that transaction. Overall, I was happy with the cleanliness of the store in the friendliness of the people who worked there. I will be picking up my items soon and will hopefully be happy with that as well.”
“This is the GO TO spot! They literally have everything & the owners & family have been there FOREVER. My favorite place for any household need (or want?).Always super helpful & knowledgeable about items you're looking for...they got you & kind about it?”
“I needed new screws for my new license plates. Simple - right! After two attempts on my own - I finally asked for assistance. Staff was so simple - identified the problem with my stripped holes - found the right screws - then found a ratchet and put them on for me! A-1 customer service. They are always so helpful!”
“Came here for a small project putting together wheels with a chair to create a rolling chair. Tim help me imagine the right kind of fasteners we needed and then even helped assemble it right then and there in the store to make sure it would all work. When we got done the chair and wheels were completely solid and I’m confident this will last me for years to come. Highly recommend this location and specifically Tim.”
“I’ve used several Ace Hardware locations in the past, but this one is by far the best I’ve been in. The team working here has always been extremely friendly and helpful, and recently they went above and beyond in their customer service to me. I purchased several large items online, to be picked up in store, and they called within minutes and offered to cancel my purchase so that I could buy them in-store for what amounted to $300 off the total price due to in-store promos which didn’t appear online. The guys helped me load the items into my car, which included unboxing a lawn mower since my tiny trunk wouldn’t fit the box; and, when we found that one item couldn’t fit at all they offered to deliver it the day after at no cost to me. I am very glad to have used this store for my purchases and will definitely come back in the future.”
“Most of the time this store has everything I need. I was looking for 1 inch drill bits for steel and they just changed and do not stock them now. So I ordered them online.”
“By far the best ace I’ve been to, every time I go James is always giving me top notch customer service. He helps me find the things I need and always has a pleasant attitude.”
“I know this store has been in business at this location for fairly lengthy period of time. The store is in what I would consider a high car count location that's easy to find. The staff is friendly and helpfull. Store is well layed out although could use some updating and or switching to another WD. I hope they are around well into the future!”
“I needed a dual chamber pressure regulator, they had it in stock and a reasonably priced compared to other places I called first. Friendly knowledgeable staff at the counter.”
“When I need parts for my tools, Clark's is my go-to. The guys are pleasant, and they have lots of tools to look at. Prices on their tools are very reasonable.”
“Great service really fast and Aleshka Haas , I felt she even went above and beyond for me by getting my shower pan out for me personally. It's people like that that make America great ?? . Sincerely A Shark plumbing.”
“Excellent store with woodworking expertise, a good selection of diverse job-specific tools, and an assortment of rare and imported wood for your projects. Very friendly, even with my 7 year old getting pretty adventurous in the store.”
“Been going here for years. I went here with it my dad growing up. I was in scouts with the current owner the son. Both of our dads have passed. If u need knowledge or something fixed and want family owed this is your business. He can fix anything. Also they sell stilh products and service. Always in-stock and if u need that odd ball nut or belt or whatever come here and stay away from the big box. I forgot they also have rakes shovels lube etc.. come check out the show room and look around u will find what your looking for. To the business thank u for the first at least 35 yrs or so and to the next hopefully 30 yrs!!!”
“Today I bought paint, and the girl Viviana was very kind. Another lady with short hair helped us too. And the cashier, Stormy, was very good to us. Helping us a lot today. Good people in this business.”
“Very kind staff, well stocked. It's one of the hardware stores the is old fashioned and that's exactly what we need. Theyve got the bits and bobs you're looking for amd theor staff knows the store like the back of their hands. It's fantastic.”
“Good selection of things homeowners in surrounding neighborhoods actually use, need and want. Someone is always willing to help find just what I'm looking for. Staff is friendly and helpful no matter who is working. It's a great local hardware store.”
“This place sells wholesale and in bulk.I only needed two screws . They we kind enough to take time to help me find what I needed. Wish more businesses had this Customer service”
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“Stopped at this location to look for flowers. Before I went in I made one more attempt to call the 800 customer service number to see why I never received any coupons for my birthday. They gave me the same lame excuse from last month and said they were in the mail. There were no carts in the greenhouse and the cashier whom I found out to be Cindy gladly went into the store and brought me a cart. When I went to check out I told her about my problem of never receiving anything in the mail. She looked up my account and realized my address was totally wrong. She corrected it right away. She is a keeper.”