-
January 2024 by Jerry Bailey
Competent, personable, and extremely helpful.
-
December 2023 by Dean Brendel
Luis and his team provide us with exemplary customer service. It’s a pleasure to do business with them
-
July 2023 by Kay Boyd
I have been a customer for 60 years and I have had problems with this bank before, however; this one is rude and uncalled for. I have left 3 very easy to handle request messages. All I want is a return call. If you are that busy maybe you should not offer to return calls.
-
July 2023 by Obbi One Kanovi
Nice staff!Very competent branch Manager!Big difference at customer services that used to be at that branch!Thanks Luis
-
April 2023 by George Crossland
Great staff and tellers are friendly and efficiant.
-
March 2023 by Rama Turaga
Like any cheap bank
-
December 2022 by Trevor Buhrle
Extremely helpful, knowledgeable and kind. Great experience!
-
October 2022 by John Roberts
Great service
-
August 2022 by NJ
A Clerk who helped me was very nice. It always nice to when employee treat a customers courteously.
-
July 2022 by Jeffrey Ludvicek
I've been banking with umb for 17 years and I'm seriously thinking about changing banks. I accidentally left my debit card in the atm at this branch. I called the next day to see if it was left and wasn't. I ordered a new card and asked if it could be overnighted to me and she said that will cost me $20, otherwise it'll be 5-7 business days. REALLY?!? Most banks print out a new card on sight! She said she'd ask the manager to waive the fee, and that didn't happen! It should happen every time it's asked. I ordered it last Wednesday and it's still not here on Monday due to no mail on Juneteenth! VERY VERY VERY POOR CUSTOMER SERVICE, TO SAY THE LEAST!!! SERIOUSLY???
-
May 2021 by Donald Zahnd
The company I work for has their account here. Slowest bank ever. Twenty plus minutes for a simple deposit. Every time. Ridiculous. If this were a personal account it would have been closed a long time ago.
-
August 2019 by Darci Manley
Thanks to Luis and Freddie for excellent service and good humor along the way! Really appreciated all of your help!
-
August 2019 by Darci M.
Big thanks to Luis and Freddy who have got to be two of the nicest, most helpful people I have met. Got an account opened quickly, with good advice and good humor along the way. Much appreciated!
-
February 2019 by zenphony .
They don't even answer their phones.
-
December 2018 by Clyde Irish
I had 3 savings accounts here (2 were for my children, one for my spouse and I) that were all "no touch" accounts. UMB started charging me $3.00 per month for inactivity. I called to inquire and they said it's a charge for abandoned accounts. I assured them have not abandoned my money. I just don't touch that account. I was told a phone call was all I needed to touch base and avoid the charge however apparently I have to call them on a monthly basis because they were still charging each account $3.00 month for nothing! And they did not reverse the charge when I called. This is insane. It's a savings account. Closed all accounts and my safe deposit box with them too!
