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January 2024 by Dan Poole
I gave this auto place a review that was a mistake. They are a 5 star auto-repair garage I put it was a 3 star where I made the mistake. They are a 5 star company and will treat you very well. Good place to go.
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January 2024 by Andres Ruiz
I had one of the worst experiences I have ever had a car service place with New Concept. Communication was none existent with them from the beginning. I constantly had to keep calling for information because they never called me back when they said they would. I dropped my car off on a Friday at for a 8:30am appointment and was told they would call me back. I called later that afternoon at 4 for an update and they still hadn't looked at my car and was told they were just starting, so my car would need to stay over the weekend. I called Monday afternoon asking for an update, I was told they were still looking and that they would call me back with an update by EOD. I called back Tuesday since they did NOT call me back on Monday. I was told that the tech had found some recommendations, but NONE were actually guaranteed to fix the issue. They were supposed to call me back with an estimate by 1pm and they never did. I had to call back and was told it was still pending. I asked for my car back and to have it ready when I got there. When I arrived my car was still not ready and I had to wait. They still have the audacity to try and bill me $300 for diagnostic inspection when they did nothing but recommend basic googlable information. This place is a joke.
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January 2024 by Jay Nieman
Overall a great experience! Very good communication and absolutely no pressure to complete any/all services needed or recommended. We will definitely use New Concept for any of our other vehicle maintenance or service needs.
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January 2024 by Tad Coles
I’ve had them replace a timing belt and everything that goes along with that. Excellent job! I had a question about if my van needed a transmission cooler added since I put a trailer hitch on it and they answer that question by doing an inspection on the van at no charge. They have excellent information and have reasonable prices.
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December 2023 by Gloria Rodriguez
First visit there and was quite pleased with the availability of getting in quickly. The needed repairs were explained. Nothing was done without my permission. The lady at front desk was very nice and welcoming. Repairs took no time at all, so I was able to wait for my car. I feel so much safer driving my car, now
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December 2023 by David Nevarez-Saenz
New Concept Auto Service took care of my Tacoma 2017, and one of the best experiences in KC! I’ve tried a few places like Firestone, small mechanic shops, etc. but these guys do everything right!From the initial conversation on the phone to taking my truck there and talking to the management, I’ll for sure take my Cruze for future maintenance and any problems.
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November 2023 by Abbey Oliver
Great, down to earth people who know how to run a business the right way. As a woman, I'm so glad I've found a place that I feel comfortable doing business with and understanding the recommendations and costs. I took my car in for several issues, and preferred to delay the work on one of the issues for a few weeks. I did not feel pressured at all to complete the entirety of the work right then and that is why I am returning to them to finish it out. Reasonable prices and specials too! Highly recommend!
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November 2023 by Alan Taliercio
I wanted to try New Concept Auto Service because I had a flyer coupon in the mail that I had received, plus they were very close to where I lived. The service was great as they did a complete inspection of my vehicle and even found some things that I was not aware of that needed attention. I declined for now as it was not in my budget to get those things fixed, but may swing back around in the near future. I did have one issue after I was done and the check engine light came on, which it wasn't on when I brought it in. I called New Concept back up to explain and they had me bring it back in to inspect. They discovered that when they put the oil cap back on they didn't seal it properly which allowed air to get in causing the light to go on. They promptly fixed it and I was on my way. I would recommend them but would definitely make an appointment as they seem to get busy pretty quickly.
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November 2023 by Jodi Watkinson
Used coupon for great value on oil change. Easy online appointment, and service completed on time as promised. Will probably use again as other needs arise.Service: Oil change
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November 2023 by Tom C
I needed an oil change that was overdue and the staff at new concept was able to work me in to their busy schedule and get it taken care of while I waited.
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November 2023 by Kyle Sullivan
New ownership group is offering discounts at register for 5 star reviews to select customers.Charged me over twice the price a dealer charged them for a part. Told me a project was about a half day to complete but had it for almost three full days. Will try to upsell you like an instant oil change spot with things like $70 wiper blades. Wouldn’t recommend giving them a shot due to extremely high prices and slow service.
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September 2023 by Madison Patterson
Great service! Quick, friendly customer service. Quick and efficient. Don’t try to over-sell or scam! I came here for the first time last year and will continue to.
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September 2023 by Crystal Herber
This “mom and pop” shop is honest and helpful. They were able to quickly fit truck in for a transmission service and to fix an issue that a big box store caused to one of my wheel hubs. The employees will go out of the way to give you the best deal possible. Highly recommend!Services: Transmission
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September 2023 by Charlie Jennings
They have great mechanics, low prices, and I love supporting a local business. You won’t find a better deal or services, then new concepts!Service: Oil change
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August 2023 by Olivia Angelina
I decided to go here because of other reviews. I'm glad that I did. Auto zone said I needed a battery and analternator . My car died ,I had it towed ... this place is very honest , they took the time to check the battery and alternator.. told me it was just my battery , it is a little pricey but you are paying for peace of mind.. 10/10 I'll go here again.. its been about a month and nothing else is wrong my car unlike purge places..THANK YOU MACEKS ?
