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December 2023 by Chris M.
Dealership appearance is great but be cautious. I thought being a high end vehicle dealership they were a notch above a used car lot, I was wrong. Everything was great until I paid for the car. They said they would do a final mechanical check and actually fixed some items. With a week warning light came on and my mechanic showed pictures of previous damage to steering control which when they did alignment prior to me driving it off, there service department had to have seen but withheld info or they were incompetent. Attempted to email the report and photos to them and BMW would not provide me with emails oh general manager or sales person. Finally sales man text me back and I sent him documents and wanted them to consider working something out with me sine it was 3K repair bill. They ghosted me after receiving the document's. In my opinion don't be taken in with their beautiful building and fast/smooth talking staff and based on above info in my opinion I would use caution with there service department they were either dishonest with the report they provided me or missed obvious damage to left steering control arm considering the did an alignment and did some brake work prior to turning vehicle over to me. BE CARFUL and use CAUTION if you are doing business with this dealership. I reviewed other recent reviews (with I would have done this before my bad) and several other reviews with similar problems I had. And the dealership response to the reviews were mostly a cut and paste response they do for bad reviews.
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December 2023 by Roxanne S.
Disappointed on the level of service when you are waiting in the lobby for a long period of time (planned to start a purchase)and a new couple walks in and you send a salesman right to them to be helped (because why?? She wore her LV bag and i didnt?)and you ignored me. Then you see me leave in my $80K Tahoe and chase after me saying ma'am can we help you now. My business will go elsewhere. You lost my business. Help who walks in the door as they come... not by who wears their designer bad or shoes. Do better. Teach your team better.
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December 2023 by Mishawn D.
The reviews on here are less than stellar for Baron, which created some apprehension on my part. Though most of the reviews are for the service department, this review will solely be for purchasing/financing.Who we worked with: Sterling Williams and Jess W. (Business Manager)Customer service: 9.5/10 - Admittedly, we were apprehensive about looking at cars, especially my husband who works in title and registration. I did not have a great car-buying experience when I bought my RDX, so I didn't know what to expect. We stopped in on a rainy, late Saturday afternoon where we met a group of client advisors. Sterling was the one who greeted us upon our arrival. He was also the most motivated to help us, but the others not so much. It was a slow Saturday for sure, but we were glad Sterling took the lead and helped us. Initially, we were only browsing a couple models, but after a couple of test drives, I fell in love with a beautiful X5. From start to finish, the process never felt rushed at all and everything went smoothly.No Judgement Zone: 10/10 What I also appreciated was Sterling's approach to our financial situation. Some dealers can make you feel bad/less than about your financial situation. He took care to make sure financing was as easy as possible. I never felt less than or rubbed the wrong way by anyone. Sterling cared about what we were after and kept our budget in mind without upselling or pressuring us into something that didn't meet our criteria.Inventory: 9/10 Before visiting this location, we scoped out the showroom near State Line in KC. Sadly, their selection was pretty underwhelming. We also opted for this location because it's closer to our house and they had a better inventory selection. The South KC had more cars that were one or two years older, which we were not in the market for at this time.What went wrong: Nothing! Everyone was SO nice and personable, especially Sterling! He is very knowledgeable about the inventory, patient and efficient. He treated us exceptionally well and took excellent care of us. Also, Jess W, the business manager is a gem. He is so kind and takes what he does seriously, but that never gets in the way of his kindness. He did an awesome job explaining the financials to us and was open to any questions we had.Know Before You Go: This is common sense, but it helps with the buying process if you know what you're after and you're specific about your criteria. We were very up-front about what model we were interested in from the get-go, which Sterling appreciated. It also cut out any potential misunderstanding that can go along with the car buying process.Overall: 9.7/10 This was hands down the best car-buying experience I have ever had! I didn't think it would be this easy and painless, but it a beautiful surprise! What a great way to celebrate Christmas and my wedding anniversary! Thank you, Baron! Clay, you have a great team. We will definitely be back for future purchases!
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November 2023 by Kelsey B.
Are y'all ready for a little story? Well buckle on in. Too long to read? Bottom line- if you don't ask, the answer is always no, and you always, always catch more bees with honey. At the beginning of October, my X3 started to overheat. Overheating to the point where it just stopped working. I was able to get it towed to Baron. I had some work done resulting in a $3,000 repair bill, which I paid and went on my way. one week later, the engine starts to overheat again. I take her (yes, her name is miss pearl) back to Baron to see what happened. Well, apparently my engine was completely shot. This is like the equivalent of needing a heart transplant for my car- costly and timely. Because of the service I just had, they were willing to provide "goodwill assistance" for the $13,000 repair. My car is a 2019 with less than 50k miles on it and I have had no trouble with it whatsoever. It is still under warranty due to the miles, but not due to the age of the car. So this was an alarming and unexpected expense. I couldn't understand why I had repair work done, was told it was fixed only to come back and need a new engine. After a few calls, talking to corporate I was able to get in touch with the GM, Clay Schafer. Class act. I expressed my concerns and flat out asked that the engine repair be covered at 100%, with an additional warranty. Clay explained to me that in these situations they do the repair but if the issue is deep within the engine, they wouldn't know. Clay took about 24 hours to discuss with BMW corporate. And on a sunny October Monday, Clay called me to let me know the entire service would be covered. I am 100% a target for being taken advantage of. Unmarried white Female, driving a BMW with little experience with cars. And in some cases, you might be right. But I politely ran my concerns up the "chain" and ultimately got the resolution that was appropriate. My message is this: if you don't ask, politely express concerns, the answer is always no. When working with anyone, a little bit of friendly, but firm, kindness gets you so much further. I could have been a total JOCO Karen, but frankly that's not my nature and I hate it when people act like that. Use logic, common sense and find a mutual agreement. I will return to BMW as a customer because of this interaction. This is customer service 101. Do what makes sense and what is right. My sincerest gratitude to Clay and his service team. Miss Pearl is happy to be back in her covered garage space :) kb
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November 2023 by Brian C.
I recently interacted with Baron BMW in Mission, KS, and feel compelled to share my experience, which unfortunately was not up to the mark.I was interested in the X5 xDrive50e model, but was presented with a different vehicle, the X5 xDrive40i. Upon reviewing the pricing details, I noticed a significant discrepancy: there was a $2775 difference for options that were included in the invoice but not present in the car.When I reached out to Tyler Graf, the Director of Sales (?), for clarification, the conversation was unexpectedly challenging. Instead of a helpful and informative discussion, I encountered a confrontational and argumentative attitude. This was surprising and disappointing, particularly from a representative of a luxury brand where customer service is paramount.This experience has made me hesitant to recommend Baron BMW. When purchasing a luxury vehicle, one expects a certain level of service and professionalism, which I did not find here. For those considering a BMW in the area, it might be worth exploring other dealerships or even direct shipping options from BMW.In summary, while the brand itself holds a strong reputation, my experience with Baron BMW's sales approach and customer service was far from satisfactory.
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November 2023 by D L.
I still don't have a resolution to my issue. I have spoken to Josh R. He keeps saying he will refund my money and have the service Dept reach out. Making a report to the BBB at this point. May need to contact the Attoroney General also. This is ridiculous, and my patience has waned. I purchased it in August. This is November.
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November 2023 by Rachel P.
My 2013 X3 had an engine failure and I was able to get into the Baron service right away. I cannot say enough good stuff about the Service Manager, Zach Smith. He went above and beyond, communicated throughout the process, kept me in a loaner and helped me explore all options.
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October 2023 by Ellie Stefanova
Always great service:)
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September 2023 by Jason J.
We were driving along the main driveway leading to the office. The employee parked in the middle of the street. He was so inconsiderate that he just kept doing what he was doing making us wait near 5-7 mins and blocking the path while looking straight at us. 3 cars behind us had to back up and maneuver their cars because they didn't feel like waiting for the inconsiderate employee who had no regard for anyone else but himself.
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August 2023 by Mark Pam Griffin
Joe and his team were awesome! They were honest and professional. He helped us above and beyond to get us back on the road. Employees like Joe are the reason we drive a bmw
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August 2023 by Pete A Johnson Jr
Luke was very polite knowledgeable and helpful… a little disappointed in timelines is the service but!!that’s not on him
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August 2023 by Shane Fitzgerald
Came in to look at a vehicle I saw online, the vehicle was just what I was looking for Ryan B.
Helped with the whole process & made it quick & as easy as it gets. I recommend this dealer because they sell only quality vehicles & offered a free car history report on the vehicle I purchased.
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August 2023 by Skyler S.
My wife and I purchased a vehicle Saturday and, aside from a small hiccup in communication that was corrected a couple of days later, we are sitisfied with the service we received!
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July 2023 by Monte Cotton
Great service. Friendly competent employees.
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July 2023 by Mo Chung
Not very helpful parts department staff! I will be going to the other BMW dealer in Kansas City.
