I still don't have a resolution to my issue. I have spoken to Josh R. He keeps saying he will refund my money and have the service Dept reach out. Making a report to the BBB at this point. May need to contact the Attoroney General also. This is ridiculous, and my patience has waned. I purchased it in August. This is November.
November 2023
My 2013 X3 had an engine failure and I was able to get into the Baron service right away. I cannot say enough good stuff about the Service Manager, Zach Smith. He went above and beyond, communicated throughout the process, kept me in a loaner and helped me explore all options.
August 2023
Joe and his team were awesome! They were honest and professional. He helped us above and beyond to get us back on the road. Employees like Joe are the reason we drive a bmw
