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August 2023 by Jesse “Jesse” Gurno
Excellent location, convenient access to drive thru!
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August 2023 by Dustin Beeler
Went in to make a withdraw.Lizz Announced my balance across the store and cleaned out my bank account without asking me for ID, a bank pin, or identifying factors.Branch manager then alloud Liz to verbally abuse meover the counter claiming that 5he cameras don't work in the bank.Happend today 430pm at store number 1025
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July 2023 by Robin Jacobson Lampe
I needed help with several banking tasks and happened to be in Lawrence. I live in Topeka but was unable to address the issues there because of staffing (always too busy and not enough staff although they are very friendly there too). I stopped at the West Lawrence branch and a fantastic employee (wish I could remember his name) helped me very patiently with everything I needed done. He was friendly and thorough, and even though, the bank was ready to close, he took the time to finish everything I needed done. I was super impressed and appreciated the help tremendously!
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June 2023 by cale _48
Best customer service!
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April 2023 by Pete Romano
I've been banking at Cap Fed for over 25 years. They have always been good through the years. Helpful and friendly service.
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September 2022 by Kareen Mckenzie
Dora was able to help us get documents notarized and was amazingly patient as well as extremely helpful. Love TrueBlue since 1982!!
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August 2021 by B D
For a $12 overdraft during a difficult time in my life 15 years ago, they garnished my paycheck for over $800. These reviews talk about how they had a good experience with a teller once upon a time, but is it worth $788?
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July 2021 by Connie Sue
As a former employee of Cap Fed in the early 80's it's hard to impress me, but Elsa at the Lawrence KS, Iowa St branch blew me away! Knowledgeable, efficient, friendly, and very patient with the account changes my 89-year old mother needed to make. Capitol Federal still rocks and thanks Elsa for all you do!❤?
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July 2021 by Janice Griffin
Giving my dogs treats when ever I come thru the drive thru with my dogs, and even on occasion, because they know me well, treats passed on even without the dogs-- make visiting this bank the highlight of my dog's life, as well as mine! The people get to know me so it's like a family now. Very professional , and friendly, helpful people♡
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July 2021 by Brandon Diaz
For a $12 overdraft during a difficult time in my life 15 years ago, they garnished my paycheck for over $800. These reviews talk about how they had a good experience with a teller once upon a time, but is it worth $788?
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July 2021 by Cathy Belt
Always receive excellent service at all of your locations!
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June 2021 by Kade Meyer
Jaime Gillman is the best! Fellow Leadership Lawrence grad and great community member. CF is lucky to have her.
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April 2021 by Kayla Thawnghmung
Inconsistent and passive aggressive tellers. Less than mediocre customer service. Recommend going to different location if you can.
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August 2020 by megan mcglinn
This bank is one of the few local, regional banks. Their staff is always friendly and helpful.
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June 2020 by Pure Hawaiian CBD Paula
Just opened an account and the service was excellent! Dora at the Lawrence branch was very efficient, helpful and friendly, like talking to a friend. The assistant manager Jessica at the Overland Park branch went out of her way to get to make sure all the added account details were done quickly, super sweet lady.
