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July 2023 by Brenda Kriens
I have had great experiences with your bank and was saddened when we were notified that the West Des Moines branch was closing. I rarely go downtown or to Urbandale but was often in West DSM. I may have to look at going to another bank, which I really hate doing.
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August 2022 by Dan Anderson
Keep charging me interest for months after my loan is paid off. People here are very unhelpful and rude. Still unresolved. Go somewhere else, I will be. Bad customer service.
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April 2021 by steven floyd
Deposited third party check and does not show on bank statement but have receipts for both march 6, march 18 2021 with check images.The bank manager of westown parkway branch was very rude and refused to make exceptions since I did not know bank policy on third party checks. I have banked their for 15 years.
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December 2020 by Nick Flodin
Waited 25 minutes for a cashed check. One person ahead. Then they forgot to give me my id back
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January 2020 by B K.
This is a small but full service branch next to Subway. I've only been inside once as I mostly use the drive thru. The inside was nice and the people friendly. The teller who helped me in the drive up this morning was cheerful and helpful. Overall, a very pleasant experience.
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June 2019 by Peggy Wilkinson
I have appreciated the services provided here. Starting from my home town in Burlington, Iowa! I moved from Burlington to the Des Moines area 5 yrs ago and it's been great to have that constant support.
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May 2018 by Rosie Z.
If you want to feel like a criminal and be treated like your money isn't yours I would definitely recommend this establishment. I started an account and without being told ahead of time had my money held for two weeks. When a mortgage rep called to offer his services I let him know what happened and he said it was my responsibility to have known the rules ahead of time oh and the kicker they charge 25 dollars to cancel your account before a month. Thanks two rivers bank
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August 2017 by Shelana Laing
I switched to Two Rivers Bank about a year ago. It's always hard to switch however they promised great service and low to no fees. So here we go. Igor was my contact and Africa is usually my contact at the teller line. AMAZING and they do not disappoint! I have 7 accounts with them ranging from personal, business and for my father who I care for. Online banking is super easy and what makes it better. The online app. I can see ALL my accounts in one screen and one user name and password to access. Never had that in the past with other banks. I can easily transfer money from one account to another without bugging the bank and at any time of day. The transfer happens ASAP. I'm so impressed with Two Rivers Bank & Trust. I have a real banker I can call and they call back. He has often gone the extra mile and responded on weekends and via text. Good to know, he has a great to to support and help me as I grow. Connected me to a business banker to discuss a small loan and credit cards. I'm never leaving! Thank you!!
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January 2017 by Kanisha Tillman
I swithced banks to get better service, and in fact that is exactly what I have now! This bank and it's employees have went out of their way to make sure I understand the services I have chosen, and that I feel welcome to ask any questions. They are truly an asset to the community!
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November 2016 by Hannah Cheatem
Loved working with Katie Wheeler!! She was amazing. Her team was quick and efficient and made things happen!..a refinance dream come true!!! Thank you Katie!
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July 2015 by Zachary Watkins
My overall experience since my friend referred me to Two Rivers Bank & Trust in West Des Moines, IA has been nothing short of excellent! Definitely a 5 out of 5 stars for banking services.
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July 2015 by Craig Hunt
The Two Rivers Bank & Trust in West Des Moines has been absolutely wonderful to work with. They are a top notch bank in the area and I highly recommend them!
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July 2015 by Tiffany Young
My Uncle recommended Two Rivers Bank & Trust to me and I couldn't be happier with the professionalism and the great customer service provided by the staff.
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July 2015 by Tracie Jacobs
Great, friendly workers and they always have a smile on their face. I would recommend them to anyone.
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July 2014 by Blake Macri
The entire staff is very informative and very friendly. They make you feel extremely comfortable. I love Two Rivers Bank & Trust. They are excellent.
