Charles Schwab's West Des Moines location provides friendly, courteous, and professional service. Customers have reported positive experiences, with one reviewer highlighting the knowledgeable and efficient assistance of Ashton Love in transferring a custodial account. The website and customer service are also praised for their great performance. However, some customers have expressed disappointment in the company's policy of not allowing account connections to Mint.com, leading them to choose alternative providers. Overall, the West Des Moines branch of Charles Schwab offers a generally positive customer experience.
The negative reviews here crack me up. People are complaining about the phone support they get from the nationwide number. These reviews should be about this location, not the entire company. I’ve always been treated well when I go into this branch location.
January 2025
I DIY 90%. Website and customer service has always been great. The few times I’m in the office, I’m treated great as well.
April 2022
I wanted to start an account here, but unfortunately they do not allow you to connect your accounts to mint.com, which tracks all of our spending and goals, so we have chosen TD Ameritrade which seems like it should work.Their online customer service though was very quick to give me the info I needed so 5 stars for that!
