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March 2023 by Choochoomagoo
Right after the derecho the pole was leaning a lot. The repair guys said it was unsafe. And would fall soon. But corp. Just wanted a bandaid. So a branch that weighed about 20lb fell and took the poll down. The crew that came to repair it said it should have been replaced. It was unsafe. Now they sent me a 7000 doller bill for it. And refuse to answer my calls or to call me back . And now sent a layer after me I got ring doorbell footage of there employees saying how unsafe it is. I think I'll sue and presss charges for recless endangerment
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January 2023 by Stacy Heinen
Reported severe static on telephone line. Tech was supposed to come between 2:30-4:30. Was a no show and never called to let me know they weren't coming. Called next day, told it was resolved by 6:00 the night before. Told them it was NOT resolved, no one showed and still not fixed. Told me someone would call to let me know when they would be there. Heard nothing by 4:00 pm so I called customer service and was told she would have to contact the repair team. She put me on hold for 35 minutes and I finally hung up. Still not heard back and static still not resolved. My husband is partially disabled and relies on our telephone to call if he needs help. There is no sense of urgency or care from Windstream but they don't hesitate to take our payment every month. Very frustrating!
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October 2022 by Farts McGeezach
You’d think for a town of Newtons size they’d have internet that wasn't this slow. Good luck trying to stream a movie. It takes a lot to be worse than Mediacom yet windstream is really trying.Update- 6-17-2022. Service has somehow gotten worse. I have to post this update from my cellphone since my home internet is so slow. Paying for 50mbps and on average receiving about 17-20. Seeing sub 1 mbps speed is sometimes common. Tech supports says 17-20 is somehow still in range. Had service techs visit my house about 6 times in the last year and no real improvement. Very inconsistent. Literally some of the worst internet Ive had in 15 years. Mediacom is terrible but at this point my internet cant get much worse. Its nearly unusable recently. Currently shopping for a different provider. After 3 years Windstream has failed me too many times.
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October 2021 by Billie Young
They really lack customer care skills. Some are very rude and mouthy not all are like that sometimes I get very pleasant customer service. What are ya gonna do ? Soak it up because a lack of options.
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October 2020 by Anna Nomis
The field tech know what they are doing. I don't have problem with the tech side. Just the customer service part, which unfortunately is outsourced elsewhere. It seems like I'm hit with fees left and right, my bill is actually higher even after I discontinued my long distance service. I've returned my bonded dsl modem a few months ago, and told customer service I don't want extra protection; I'm still be charged those things.
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October 2020 by Charlene Brown
Absolutely awful! Working from home and kids need Internet at home for school and they think waiting 6 days to even address my outage is fine. Was told two days ago service guys would get ahold of me and nothing. Called them today and nothing.
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October 2020 by Lori Gregory
We have had Windstream for 12 years and it's awful! Unfortunately we have no other options. We are without service several times a day. We a phone (necessary for service) and internet only and pay $100 a month. If you have any other options, take them!!!
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October 2020 by leo denny
Shrunk their service area so they provide internet for less people in my area so no internet service is available now
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October 2020 by Karen Bouska
If I could put a -10 I would. Customer service is absolutely the worst in the business industry.
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October 2020 by Trev Smith
Can u guys pick up routers up at peoples home that they don’t need anymore
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October 2019 by Jennifer Grove
This company does not pro-rate service. Even if you disconnect on the first day of a new month, you are responsible for the next 30 days of service fees--even if you are not using the service. Very disappointing.
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October 2019 by Kristi
Cheryl is always pleasant and cheerful.
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October 2018 by Mike Fahlenkamp
The trouble here is the slow internet.
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October 2017 by Alex Vander Weerdt
Never really had any problems with the internet and recently got a free speed upgrade
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October 2016 by Nick Thede
It's so-so until you have a problem. Then you can easily spend hours on the phone and not get anywhere. And if you get disconnected, which you probably will, you will have to call back and start all over. Even when you tell them to call you back and they assure you they will...they don't.It can literally take 2-3 days before someone figures out how to resolve a problem on their end. In this case I am trying to get resolved now they told me our information somehow "bled" over onto another account and we are sharing the same IP address. Took over 2 hours of multiple calls before "it was fixed" and another 2 hours now trying to tell them it isn't fixed. We started calling around 11am, iand it is 3:30pm now an I am on hold at the start of my 4th or 5th call today with the same problem I had this morning.They really should be run out of town and let another provider move in. Century Link and many others are so much better I can not understand why we're stuck with WIndstream. Who made THAT decision? They are horrible.Update: after 6 hours of calls, waiting on hold, and troublshooting WIndstream couldn't figure out the problem and they are currently sending a technician over today to look at it. I decided to try monkeying with things myself and took out the filter for the phone, and it fixed the problem. 6 hours on the phone with numerous people and all the problem was is a bad filer for the phone.....?I'm calling Mediacom.