8:30AM - 5PM
5401 NW 86th St, Johnston“Been banking here since I left Wells Fargo and glad I am. They are always very friendly and helpful. They have a the regular banking services. i love that they print your debit card on sight so you don’t have to wait a week or more to get it replaced. The loan process is fairly straightforward and easy. Never have to wait long for service. I’m glad I bank here!”
“I am the President of this Bank. So of course I will give a 5 star as I know that we live and breath for the best of all. We are a 5th Generation Family owned Bank that cares about its community, employees and customers. The reviews on this page are a very unfortunate representation of our Bank. The Staff works very hard to Ask, Listen and Solve our clients and employees concerns. We are here to protect, you, your money and build a relationship of trust. Give us a chance to earn your business. We will prove it every day.”
“My parents recently moved to Urbandale and needed to open an account and a safe deposit box. I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it.The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.”
“Melissa VanPelt helped me open up my business account at Bank Iowa. I have never had such a great experience at a bank. She was very knowledgeable and made you feel like you were the most important client of theirs.”
“Personable service with a smile. Been a patron for over 20 years. Thank you! Tried a new drive-thru location in Johnston. Same good service, but a little less handy. I'm sorry that the Beaver/Douglas location closed. Still excellent service in Johnston.”
“Bank of the West always goes above and beyond when in comes to ANY issues I have with my checking account. Even when the fault is all mine. I truly appreciate you guys! Thank-you so much. I wrote this under my local bank location but same goes for their 1-800 number as well.”
“Mark and the team at Charter Bank have been amazing to work with! From home loans, car loans, to business loans they are hands down my go to bank of choice! I would encourage you to give them a try as well! -John”