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“Been hear something like 20 yrsHave had probably the most loans or dam close to the top for cars and trucks etc.The staff is always very welcoming and there for your needs..Great credit union here for life”
“My wife and I deal with several financial institutions in the Quad Cities. Have to say that Ascentra Credit Union is far and away the best experience for us.Hands down better service than any bank.The people that work for Ascentra are willing to help any way thay can when it comes to your financial well-being. Nice talking to people face to face,instead of threw a computer monitor in a room.”
“Great small town bank! So much better than the huge banks. They know your name when you walk in, and they are super friendly and helpful. Great customer service!”
“There is always friendly people at work here, not once have I been disappointed when I walk in. I had a small issue with my online login and the teller went over and above his job to take care of my issue, even calling me to let me know.”
“Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,”
“I used to have trouble with my app, but they recently have upgraded their online banking. It has been a game changer. They have great rates and responsive customer service.”
“Excellent customer service, the girl who greeted us when we arrived was very attentive and friendly and the girl who served us was very professional and kind, my respects.”
“I enjoy going to this branch over all the rest. If you get the chance to deal with Sarah. You won’t be disappointed. She is very polite respectful and always has a smile on her face. From what I have witnessed she always tries to do everything in her power to make sure the customer is happy. I always look forward to going to this branch just to see her. Even when I’m having a bad day, she seems to find away to turn it into a better day. Thank you Sarah and the rest of the staff. Happy Holidays.”
“I have never meant a rude person at this branch and was able to remove my deceased x husband's name off a account he started as i had to carr of his account. It only took 10 min. I've been with them since sine 98. Very friendly and helpful”
“DuTrac Community Credit Union is the best bank ever!I called so many times from oversees to get some help with address changes, forgot my password, needed help with some other stuff....all employees I talked to, are more than professional and customer friendly, they are perfect with everything they do!I feel blessed to be a customer of DuTrac Community Credit Union....thanks to all of you guys for being so awesome and always there for me! Thank you so much!I wish you were here in Germany!”
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“We ended up, leaving our last bank because of the terrible customer service that we received. We chose to bank with Northwest Bank and trust, and every experience that we have had with them has been amazing. Every employee has been friendly and helpful and kind. We have not experienced the issues that we had to deal with at our last bank. I’m so glad that we chose to bank here.”