Verizon offers mobile, 5G home internet, and business services at its Des Moines store, with options for online orders, in-store pickup, free shipping, and same-day delivery. Customer experiences at the store vary significantly. Some reviews report exceptionally great and friendly customer service, with specific employees praised for being warm, informative, professional, and quick to solve problems, making customers feel helped and willing to recommend the store. The store is noted for having adequate staffing, with employees greeting customers promptly. However, other reviews describe serious frustrations. Customers report issues with device replacements, receiving refurbished phones that do not work correctly, and a refusal to adjust bills despite problems, citing strict policy. Experiences with corporate billing services are described as a pain, with difficulty getting help from people instead of automated systems. In one instance, a store representative was perceived as lacking customer service skills, dismissive, and unhelpful, making the customer feel like an inconvenience. This leads to feedback that the company can feel not customer friendly, with a sense that the client does not matter.
Had a problem with my phone for 3 days no one could help but crystal put in work to make sure that I was taken care of thank so much
December 2025
Already a customer, had pixel 8 pro with $600 owed on the phone. They ran a black Friday promo where they paid off what I owed and got a pixel 10 pro free and $185 for trading in the old phone. Amazing promotions
December 2025
The friendly staff gave me many options and I was very happy with my service
