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“Been hear something like 20 yrsHave had probably the most loans or dam close to the top for cars and trucks etc.The staff is always very welcoming and there for your needs..Great credit union here for life”
“My wife and I deal with several financial institutions in the Quad Cities. Have to say that Ascentra Credit Union is far and away the best experience for us.Hands down better service than any bank.The people that work for Ascentra are willing to help any way thay can when it comes to your financial well-being. Nice talking to people face to face,instead of threw a computer monitor in a room.”
“Great small town bank! So much better than the huge banks. They know your name when you walk in, and they are super friendly and helpful. Great customer service!”
“Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,”
“I couldn’t find a place to leave this review for Wells Fargo customer service so I’m leaving it on this banks site and hopefully it gets to the lady who helped me on the phone. I ordered DoorDash and they were giving me a really hard time getting a refund so I just called bank customer service instead to request a refund.
Robin in customer service was AWESOME. So bubbly and upbeat on the phone which curbed my bad mood from dealing with terrible customer service reps. She was relatable, and quick to help resolve the issue. Not to mention she apologized I was left hungry with the wrong food even though it’s clearly not her fault. She was more apologetic than the DoorDash reps I was arguing with on the phone. One of the best reps ever I hope she gets a raise and all of the good things in life go to her.”
“I have never meant a rude person at this branch and was able to remove my deceased x husband's name off a account he started as i had to carr of his account. It only took 10 min. I've been with them since sine 98. Very friendly and helpful”
“DuTrac Community Credit Union is the best bank ever!I called so many times from oversees to get some help with address changes, forgot my password, needed help with some other stuff....all employees I talked to, are more than professional and customer friendly, they are perfect with everything they do!I feel blessed to be a customer of DuTrac Community Credit Union....thanks to all of you guys for being so awesome and always there for me! Thank you so much!I wish you were here in Germany!”
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“I absolutely love working with Ascentra! Unlike some of the big banks, they’re down to earth and they still talk to you as a person. That’s so hard to find these days. It makes a huge difference. Plus, they have many different banking options.”