Kohl's is a department store that rewards the everyday with sales and Kohl's Cash to help customers save money. It offers a wide selection of favorite brands in fashion and footwear for active and casual lifestyles, beauty products by Sephora, and home decor, all designed to fit various personalities and budgets. The shopping experience is made safe and easy with hassle-free returns and free store pickup. Customers can shop in store, online, or on the Kohl's App. Reviews highlight that the store is consistently clean, very well stocked, and organized, making locating specific merchandise easy. The merchandise selection is good and items are clearly marked. The associates are consistently described as very friendly, helpful, and providing amazing, five-star customer service. Specific examples include staff offering great help in finding items, thoroughly explaining receipts and Kohl's Rewards, and going above and beyond to locate specific products, such as searching for misplaced items to find an exact match for a customer. The checkout process is also noted for being helpful, with staff assisting in applying multiple Kohl's Cash offers to maximize savings. While the merchandise is consistent across locations, this particular store stands out as a clear winner due to its well-stocked environment and exceptional staff. Customers choose to patronize Kohl's because of this fantastic customer service, which creates a welcoming and efficient shopping experience that encourages loyalty. The company fosters an environment of inclusion and supports communities through Kohl's Cares.
