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March 2024 by Bill S.
1 STAR is to many! Like many others I purchased a replacement transmission from Jasper and the warranty. Well less than 1200 miles later, most of the miles getting home from two different dealerships. Transmission is shot. Only to find out that yes even with the additional coverage that I purchased on the labor I will still be paying about $60 an hour out of my pocket for the replacement of the new transmission because the original one sent was crap. Typical, they do anything they can to avoid covering their sub par workmanship. DO NOT BUY from JASPER. Crappy product and even worse customer service. Run as fast as you can if the shop recommends a Jasper product!
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February 2024 by Dana Sturgeon
Need to improve better with deaf or hard hearing people who trying to work there
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February 2024 by Dick M.
We have installed Jasper engines and transmissions for 30 years and had no problems. NONE. I suspect amatuer installers have problems caused by lack of skill and knowledge. Things do not always go smooth as they imagine when they say "i can do that" we don't need no mechanic.
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February 2024 by Darryl S.
I'm done with Jasper.. Third engine replacement due to bad engines they sold me. I had to cover the labor. I will never recommend them to ANYONE!
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January 2024 by Gary S.
Purschsed a Jasper Transmission after about 4 weeks of use I totally lost reverse. I purchased a 3 year / 100,000 miles warranty. ( Parts and Labor ). I was told that Jaspaer only covers up to 90 dollars a hour on labor and doesn't cover fluids. So now after purchasing a 6500.00 transmission and paying to have it installed. I will now have to pay an additional 45.00 dollars a hour per hour of repair and an additional 190.00 worth of fluids,at my own expense. Because the transmission failure is a 100 percent defect from Jasper.. Buyer Beware.... I'd give zero stars if possible . Gary Smith.
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December 2023 by Craig Nickoloff
I will steer away from Jasper Transmissions, in the future. My current Jasper Transmission (in my minivan) lost 2nd, 5th & 6th gears after 76,000 miles. Unfortunately, this was 3 years & 9.5 months after installation, which means it’s out of warranty. I spent thousands of dollars on it (in addition to regular maintenance), thinking that I was ensuring that our family vehicle’s transmission would outlast the rest of the van. I will now be giving thousands to another transmission company, hoping that it is more reliable than Jasper’s production #650447.
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November 2023 by Kevin Benoit
Found them very difficult to deal with. I own a small business and needed a replacement transmission. I got a quote and committed to buying. Go to the process of paying: they don’t accept Amex. No prob, I’ll use a debit card, they can’t accept this because it’s a personal card. No prob, i say i can send an ACH or wire. I wait for request via email, it never comes. I call back, they say I’ve got to prove i own the business. I send Sec of State letter and business articles of organization. I wait another week, call multiple times and email w no response. Finally give up and pay 30% to buy new from dealer.Never had so much trouble trying to pay someone $11k. Won’t try again.
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October 2023 by M F
I've been in business for 20 years. I have always bragged to my customers about how great Jasper was. Key word (WAS), now I'm not even sure how they are still in business.
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July 2023 by Kellys Campos
I want the HR team to know that you have a recruiting staff that watches. To all the people who apply with potential, it would be a threat to personal growth. I speak for myself, I applied 2 months ago, speaking two languages, with studies in Florida, and he didn't give me the job for no reason... where my family is recently. Arrived in Jasper Indiana and a relative of mine applied and they interviewed him and she told him that the email said that he did not qualify, when that was not said in the email sent on the 10th and his interview was on the 13th, it seems that he did not know how to read the email where he went the following day and they told him that they were waiting for the supervisor who interviewed him that he was on vacation but it is not so much that at 9 at night she sent him a message saying that he was not hired that last from Ethics and formality has as a company, let's see, that's why we have the power, people who are not prepared to handle the qualification of personnel for a company, I hope someone can read this message.
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July 2023 by Jerry Stucki
Had one of there motors installed in 2019 it has only been driven exactly 30000 since installed today is july 17 21 and engine started making a noise found out it is a lifter..called jasper all they had to say was yea we have had a problam with this..sorry your out of warranty..I don't think with it only being driven 30000 Mike's it should be doing this is not good business..
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June 2023 by Jason Paine
The BEST customer service experience I have ever had. Everyone I have dealt with has been super nice and very knowledgeable! I had an issue with a transmission that was purchased from them and their warranty is top notch and fully transferable. I will for sure purchase from them again in the future and recommend them to everyone I know.
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April 2023 by Michael H.
I'm a manager for a reputable service shop in Wichita , ks. I recommended jasper products all the time. I purchased a transmission from them and it last 24,000 miles and quit with no notice , no slipping or anything just went out. they told me they would warranty the transmission cause of the date. you would think a company that stands behind there product would try to help a person that sells there product but no. I recommend that no person should purchase any of there products.
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March 2023 by Ej M.
Install the brand new rebuilt transmission from them on a 2006 Ram 2500 transmission lasted only 3,000 miles they replace the transmission you are on the hook to pay for all labor Parts fluid anything needed so after $7,000 to install a new one lasted 3,000 miles then another $2,000 to put another one in terrible company and warranty they do not care use someone else save your money
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February 2023 by Roger M.
I bought a Jasper engine for my F150, it only lasted 49,000 miles as a commuter truck. Do not buy a Jasper engine.
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January 2023 by Melissa M.
This company false advertises engines & Transmissions that a junk. They use multiple company names such as, Engine & Transmission World (& Team), Jasper, SW Engines, Quality Used Engines & Transmission(& also Team), Gear Head Engines, Engine Shopper LLC, and many more! They send bad engine, don't refund for core, IF you get a 2nd engine They tease you but don't pay for the labor to have their bad engine replaced! It's all a SCAM!!! THEY NEED TO BE STOPPED!!!! Shut down their pages PLEASE????!!!! Read the reviews and you will find the links. People are getting ripped off. PLEASE HELP shut them down. I'm working with Louisiana DA now and many other states. Contact me at your earliest convenience. Sincerely, Melissa B McCarthy SCAMMERS!!! DO NOT USE THEM!!!
