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“Ryan B. was so helpful in store today. He showed us new services and how to upgrade where it made sense but didn't oversale. He also told us all about their backpack program for school children. Great service.”
“Amazing service all around. Beyond friendly & helpful! No place else I would take my devices! Hands down the best place with the most knowledgable people!”
“We have gone here 3 times within the year. Each time we have received the best care! All issues were taken care of in a timely manner! Friendly service as well, which to me is very important. This is definitely the place to go!”
“I was very impressed and happy what kind of service Jose provides in customer service. 8241 US 31 S go talk to Jose he got a solutions for you. Thank you. Jose!”
“I have had such a terrible experience with tmobile recently. This store and its employees have been the only ones who seemed to care and want to help! The assistant store manager, Cameron has been amazing! I highly recommend this store and it's employees!”
“Stephanie and Jessica were able to help me activate my replacement phone today and were AWESOME , I had issues with the Metro store located on Madison and stop 11 so I went to this location instead and they helped me get everything set up super fast and without a problem. I will only go to this location for now on because they actually care about their customers and know what they are doing , Thanks Stephanie and Jessica!!”
“There's one person who is the reason I'm rating 5 stars. Our experience was horrible. We went to buy phones and JASON was out sales rep. He kept changing the prices on things, would say we get two free phones then when he rung it up, suddenly we would owe $200. So we decided to keepy phone and get one new phone. Then he couldn't get the phone to scan. That alone isn't bad but while he's talking to us and doing all this he has an attitude, spoke sideways to my husband and I, and he kept looking at his watch. Saying we close in 20 mins I don't think I can help. We left. We called T-Mobile and ordered over the phone. Received them and couldn't activate them
Had to go back to same store. Thankfully JASON wasn't working. Luckily Devin was. He spent so much time figuring out the problem. He was wonderful. He was joking around and laughing with us. He kept apologizing even though it wasn't his fault. He got on the line with customer service when they were frustrating me. He was a wonderful man. Thanks DEVIN for going way above and beyond for us, you're a rockstar.”
“The young man who served us was very friendly.
And he helped us with everything we needed.
Ángel R we give him 5⭐️⭐️⭐️⭐️⭐️ he is an excellent employee”
“I would like to give a shout out to Matt, who was extremely pleasant, knowledgeable and helpful today with my in-law’s! Thank you, Matt for taking your time setting up their new phones just as they needed to be.”
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“Autumn is amazing!! Her ability to multi task is magical!!! She worked miracles with me not knowing my passwords while helping every customer when they walked in. STELLAR CUSTOMER SERVICE”