Red Wing - Fort Wayne, IN offers the Ultimate Fit Experience, engineered to get each customer into the perfect pair of work boots. The store is clean with great displays. The process involves a special 3D foot scanner and a walk test to analyze gait, helping to figure out the exact size and correct insoles, which is particularly useful for irregular feet. Specialists are extremely knowledgeable, professional, and polite, providing a helpful and contagiously great attitude. They focus on building a fit system tailored to each person's specific needs and intended use for the boots. If a selected model feels wrong, they offer several more alternatives to try on until finding exactly the right boot. The store honors a 30-day guarantee, handling exchanges professionally even without a box or receipt for boots that are slightly scuffed. Comprehensive after-purchase care includes complimentary oiling and lace replacement for the life of the footwear, plus access to minor and major shoe repair. The overall experience is positive and amazing, making it a highly recommended store.
Service is 11/10, the lady who helped was an expert. Walked out with the perfect boot.
December 2024
Had a great experience at this store. Matt went above and beyond to get me the right fit. Much appreciated.
December 2024
It was cool to be able to go in. Get my feet measured, and do a walk test to see how I walk to try to find the best boot for me. But as we all know, it takes a week or 2 to break them in, if I remember I might give an update on how satisfied I truly am then!
