“Doctor Reed has been my vet for over 32 years. We contacted him on Monday June 6th because our dog dream girl what's not doing well she was having a hard time breathing she didn't eat for 2 days days and she wouldn't move she's 12 years old. We left a message at the office at 3 o'clock....The call wasn't returned until the office was closing at 553. And it was a text not even a call.i pleaded for someone to call I needed help I was afraid she was dying. We could not wait for there call so we call Dr Mahaffey in Valpo he advised us to go to Coyne Clinic in portage . Dr reed has all the medical history on dreamgirl he did surgery on her 9 months ago for kidney stones.... I trust Dr reed..I needed him to tell me what to do. I stand behind Dr Reed 100% however his system for returning calls for help is unacceptable.... I was told afterwards that his office is not an emergency clinic .I just needed a call back to tell me what to do... he is my vet... it was during office hours I needed him .....I read other reviews on this site and they complain about the customer service .so I am asking DR Reed to look into this matter about returning calls when people ask for help....I even asked the office to have Dr Reed call me..I hope he does. Dreamgirl died last night June 7th at home at about 730 at night after being treated on June 6th for possible heart disease at Coynn clinic...
The above review was written in 2021...I am very happy to report that Dr Reed has upgraded his telephone service and calls are handled more efficiently right after that review....you will recieve a text right after you leave a message if your call cannot be answered. They take all your information and within minutes you will get a response.. thank you Dr Reed for caring ..you are the best....”
“Dr.’s Julie and Andrea are the best. Great and friendly staff. They treat our dogs as their own. I can’t say enough great things about Ark of the Dunes!”
“Doctor Reed has been my vet for over 32 years. We contacted him on Monday June 6th because our dog dream girl what's not doing well she was having a hard time breathing she didn't eat for 2 days days and she wouldn't move she's 12 years old. We left a message at the office at 3 o'clock....The call wasn't returned until the office was closing at 553. And it was a text not even a call.i pleaded for someone to call I needed help I was afraid she was dying. We could not wait for there call so we call Dr Mahaffey in Valpo he advised us to go to Coyne Clinic in portage . Dr reed has all the medical history on dreamgirl he did surgery on her 9 months ago for kidney stones.... I trust Dr reed..I needed him to tell me what to do. I stand behind Dr Reed 100% however his system for returning calls for help is unacceptable.... I was told afterwards that his office is not an emergency clinic .I just needed a call back to tell me what to do... he is my vet... it was during office hours I needed him .....I read other reviews on this site and they complain about the customer service .so I am asking DR Reed to look into this matter about returning calls when people ask for help....I even asked the office to have Dr Reed call me..I hope he does. Dreamgirl died last night June 7th at home at about 730 at night after being treated on June 6th for possible heart disease at Coynn clinic...
The above review was written in 2021...I am very happy to report that Dr Reed has upgraded his telephone service and calls are handled more efficiently right after that review....you will recieve a text right after you leave a message if your call cannot be answered. They take all your information and within minutes you will get a response.. thank you Dr Reed for caring ..you are the best....”