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“Very organized and clean store. Damian Pilurs was very helpful in the purchase of the bike (Roscoe 7) I came in looking for. I informed him that this was my first MTB and that bike components are not very familiar to me. Damian was very helpful and not condescending at all and helped me understand all the important aspects/features of my new bike. I also test rode the bike before purchasing and the associate went above and beyond in that as well, with filling the tires and adjusting the seat. He broke down the specs to me as I was wary in the purchase of such an expensive bike. Everything was smooth and efficient. Definitely a store I would return to in the future if I needed tips for my new MTB.”
“Worked with me for over an hour and through multiple bike trials to find the right fit. Made sure every bike was tuned up properly before each test. And they were extremely helpful with fitting the saddle and bars perfectly. Before I left they did one more final inspection, oiled the chain, and helped me get my bike into my car. Phenomenal service and attention to detail! Will definitely be back for anything I need!”
“Incredible store with incredible staff and owner. It's been a *lot* of years since I went to the store (for a repair and parts), because I moved to another state. But googled this store in a nostalgic moment, and was glad to see such great reviews. They are completely deserved.”
“I'm really happy with the quality and speed of service.
The gentleman that owns a place is very nice, personable, and wonderful.
I don't know if it's the most affordable, however, I'm happy with the quality of work and the price I paid. I found it fair.”
“I brought my frame in to have a bottom bracket installed. They really know their stuff and did it professionally, quickly and for a very fair price. Looking at their shop and workspace, they are really experienced in working on high end bikes. I will certainly be back.”
“Stopped by this local bike shop to fix a flat tire. Ended up getting few accessories in addition, and the owner even coming back to my car to help putting the wheel back in.
Polite and customer friendly service with reasonable prices.”
“Perfect place for a newbie! I went not knowing much about bikes and was helped by Sprite. Sprite was patient, took the time to educate me on bike necessities, size me, and let me test ride until I found the perfect bike. She was extremely helpful and kind!”
“Came in with my daughter to get her a new bike. Maria was incredible—she patiently worked with us to find the right size and style, the right accessories, and provided a great deal of advice and guidance. We did a test ride and then she and the team tuned it up, installed all of the accessories on the spot and we were on our way. Phenomenal experience. We are now loyal customers.”
“Just bought a new bike from these guys yesterday. The young man that assisted me was very knowledgeable and pleasant to work with. He allowed me to take a couple bikes on a test ride. I really appreciated that. I will definitely be a repeat customer somewhere down the road if I need another bike.”
“I’ve only ever had one slip up here and it was my own fault lol. This place is very professional, they explained every question I had with no confusion. Great place they always have parts for my e-bike”
“Larry and his staff at Wilmette Bicycle are second to none. Larry has always been so helpful for many years. He helped outfit our youth lacrosse program w pads to protect the young goalies. More recently, he helped fix a stationary bicycle in which the motor malfunctioned. He couldn’t have been more generous w his time and expertise, and got it back up and running in less than a day. Great service and great place…. Always.”
“I love this place! I purchased my first bike at the original location from the original owner, Frank (great guy. Interestingly, he didn't originally open the Pony Shop to be a bike shop, but rather a bookstore. In the bookstore he also stocked a couple of folding bikes. The bikes caught on, and now look).”
“This shop is a gem! I came and talked to Greg who had a campagnolo tool I needed for a chain repair. After coming back to town after 20 years, it's a obvious Greg and his team at Deerfield are a staple in this community. They have a great selection to suit your needs. Stop in and check these guys out! Thanks again, and happy riding! ?”
“I had a flat mid ride and was close enough to walk to this shop. When I walked in they were welcoming and understood the situation immediately. They took my bike back immediately and replaced the tube. Before I left they checked the shifting and lubed the chain as well. Awesome staff!”
“We have always had a great experience in buying bikes here. Everyone is very knowledgeable and super helpful. I have purchased a bike for myself and 2 for my kids. We will be back soon to trade one in for a 20inch. We will continue to be patrons of Erik’s for any of our bike needs.”
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“Wow! I just cannot say enough good things about the staff and service at Green Bay Cycles.My father recently had major ankle surgery, so must use a “knee scooter” to be able to move around the house while keeping his surgical foot suspended. The scooter has a handbrake on the handlebars similar to brakes on a bicycle, so when we couldn’t get the brake to work I figured maybe there was a chance that a bike shop might be able to fix it.The staff immediately went to work, moving the scooter’s handbrake from the right side to the left, adjusting it for the softer pull and closer grip that my father desired, and even fixed the parking brake—all the while projecting a welcoming warmth and sincere desire to help.With the scooter now transformed into a match safer and more user-friendly device, I took out my credit card feeling happy to pay whatever price they thought fair. To my surprise, however, they refused to charge me! Instead, the owner shared his own experience healing from a similar surgery, and how much people had helped him along the way.To say I left Green Bay Cycles impressed would be a major understatement. I cannot remember the last time I experienced a business anywhere near as friendly, responsive or accommodating. GBC staff, thank you again!!”