Cell Phone Stores in Wheeling, IL

“I dropped my phone (s23 ultra) and messed up the digital display (despite no cracked screen). I brought my phone in to the shop and within 5 minutes they were able to diagnose that it was a digital display issue. I left my phone with the team to repair and within 1.5-2 hours they had my phone back up and running as if there were no issues. Highly recommend the shop and their great team.”

“Cynthia was very helpful with purchasing new phone and transferring phone data. She was very patient and explained each step of the way. This was a very pleasant experience. Kuos.”

“Great experience! We came in to upgrade our plan and purchase two new phones with Frank and he’s the best. Very knowledgeable and attentive. Mauricio explained the process and was so helpful. Highly recommend this location!”

“We moved to the suburbs not too long ago, still getting acquainted with the local businesses of all sorts. Definitely prefer to help the local small businesses than cooperate. Called with questions earlier in the day, she answered with a professional kind voice and said swing by so they could assest the damage & what was needed. My phone was battled with a hard concrete brick fall... lol. Damages indeed!! Although we bought another phone through our provider.. transferring everything with a broken black screen would have been a cost and a pain!! The gentleman in charge went over what was needed thoroughly & patiently with my original phone. With people waiting too, as it seemed they had great business for a Sunday. In a very clean organized establishment, we took the offer of the reasonable cost and even so.. the fact it would be ready in a few hours, prior to close. Once they text us, we arrived.. still with customers patiently waiting. Which in my eyes means .. they know what they're doing and the locals are grateful. I double checked to make sure all was good.. they made sure before we walked out the door, all our questions were asked & that we were beyond satisfied! My phone was back to life.. no scratches & working as I originally had it, .. With a new phone case & screensaver as compilatory to all customer business! We have 3 teenage boys.. lol, tech help is always needed. As long as we live in this area.. They've made customers and promoters for life. Thanks again.. for sincere kind businesses!! ~Support local!!”

“For the people who don't want to read everything... This particular Metro By T-Mobile store is FABULOUS! The manager Alan couldn't be more helpful! He never tried to get me to buy the best most expensive things, he even told me if what he did didn't end up working I'd have to switch carrier's ?! If you need to go into a Metro store for anything GO TO THIS ONE, and make sure Alan is there beforehand!I went into my cellphone carrier's store w/a gynormous amount of questions and problems I couldn't get at myself or anyone I knew so I had to go into the store.I have had HORRIBLE experiences at other Metro By T-Mobile stores. I bet everyone has had THIS one happen to them... You go into the store and the only person there is a younger (most of the time a woman) person behind the counter w/their heads buried into their phones and paying absolutely NO attention to what's going on around them! You feel like you could walk around the store putting everything that's not locked down into your bag and walk out w/o any problem. Well one of the previous Metro stores that I went to had just that (the woman w/a cellphone in the place where her head should have been, but it never makes THEM SMART... usually quite the opposite) when I told her what was wrong w/my phone she literally took a paperclip and started jamming it into my speaker to try to get the dust out! After I left I couldn't ever hear anything from that speaker again. I had to put my phone on speaker, or put in headphones to hear someone talking to me!So this visit to the Metro store I ended up having to buy a new phone bcuz Alan said that I'd have to get my phone fixed (worked on) if I ever wanted to hear something out of that speaker ever again. I said "and let me guess, getting it worked on would probably cost around the same amount of money as buying a new one! ", He agreed.BUT he made sure I left there w/the phone I liked, and through in every single promotion or Sale's/coupons, or any other thing he could possibly find just so that I didn't have to pay the phone's actual amount since I couldn't afford it! ? He's seriously the best Sale's person I've ever had!!! (Just a little FYI there was another person working there and she had her head buried into her phone. LoL!Thanks again for all you did for my Mom and I!!”

“Everyone here is so lovely. They helped me with me getting a new screen protector and to get new lines for my big family for such a good price! Customer service here is the best! Best boost mobile store in town!!”

“We moved to the suburbs not too long ago, still getting acquainted with the local businesses of all sorts. Definitely prefer to help the local small businesses than cooperate. Called with questions earlier in the day, she answered with a professional kind voice and said swing by so they could assest the damage & what was needed. My phone was battled with a hard concrete brick fall... lol. Damages indeed!! Although we bought another phone through our provider.. transferring everything with a broken black screen would have been a cost and a pain!! The gentleman in charge went over what was needed thoroughly & patiently with my original phone. With people waiting too, as it seemed they had great business for a Sunday. In a very clean organized establishment, we took the offer of the reasonable cost and even so.. the fact it would be ready in a few hours, prior to close. Once they text us, we arrived.. still with customers patiently waiting. Which in my eyes means .. they know what they're doing and the locals are grateful. I double checked to make sure all was good.. they made sure before we walked out the door, all our questions were asked & that we were beyond satisfied! My phone was back to life.. no scratches & working as I originally had it, .. With a new phone case & screensaver as compilatory to all customer business! We have 3 teenage boys.. lol, tech help is always needed. As long as we live in this area.. They've made customers and promoters for life. Thanks again.. for sincere kind businesses!! ~Support local!!”

“We moved to the suburbs not too long ago, still getting acquainted with the local businesses of all sorts. Definitely prefer to help the local small businesses than cooperate. Called with questions earlier in the day, she answered with a professional kind voice and said swing by so they could assest the damage & what was needed. My phone was battled with a hard concrete brick fall... lol. Damages indeed!! Although we bought another phone through our provider.. transferring everything with a broken black screen would have been a cost and a pain!! The gentleman in charge went over what was needed thoroughly & patiently with my original phone. With people waiting too, as it seemed they had great business for a Sunday. In a very clean organized establishment, we took the offer of the reasonable cost and even so.. the fact it would be ready in a few hours, prior to close. Once they text us, we arrived.. still with customers patiently waiting. Which in my eyes means .. they know what they're doing and the locals are grateful. I double checked to make sure all was good.. they made sure before we walked out the door, all our questions were asked & that we were beyond satisfied! My phone was back to life.. no scratches & working as I originally had it, .. With a new phone case & screensaver as compilatory to all customer business! We have 3 teenage boys.. lol, tech help is always needed. As long as we live in this area.. They've made customers and promoters for life. Thanks again.. for sincere kind businesses!! ~Support local!!”

“We had been dealing with an IT matter for two months with no resolution. After 20min Michael and Isabela successfully got our phones to work and went above and beyond to update me and my sister on their store deals so we left not only satisfied with the service but overall a better experience then we would of have hoped for. Thank you, you two are a wonderful team.”