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March 2024 by Nilesh Parikh
I had a very bad experience and we bought two phones from there and one phone works other one doesn’t work they keep saying go there and go there and just kicking us like soccer ball and not solving problem All they want is money and they didn’t even try to help us at all just said go to Apple and go to customer care and they don’t accept that it is their fault.
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February 2024 by Shari Ondracek
My husband and I went to Russell Cellular after seeing an advertisement for a “free” cell phone, tablet, and watch with a new Verizon plan. I already had a family plan with Verizon so we decided that he would join our plan and take advantage of this offer. Unfortunately we were not told that these items were not actually free. Each item would have a separate paid plan that we would have to pay on for three years. We were also not told that the phone plan was $12 a month more than the current lines on the family plan. Had we known that, my husband would not have switched to our family plan. We were told at Russel Cellular that we needed to pay the tax only on the three devises. Once we got home and told family about the great deal we got, we were informed of the truth of this “deal”. We immediately contacted Verizon to cancel these unwanted plans. We contacted the Verizon store and cancelled the watch order and returned the tablet. We specifically asked about the tax and were told the tax would be returned to our card. The tax was never returned like they said it would be, so my husband disputed the charge. Unfortunately the Verizon store is refusing to return the tax on the watch that we never received and the tablet that we returned the next business day after we received it. I also recently noticed a “$40 Setup For Success” charge. This was never disclosed to us at the store. We are extremely disappointed with Russell Cellular’s lack of transparency and subsequent refusal to right their wrongs.
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December 2023 by Mariel C.
Friendly staffs and fast service! They transferred everything for me and my new phone is awesome!
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December 2023 by Kevin C.
Friendly staff and great price! Just switched to this company and can't wait to enjoy unlimited internet
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October 2023 by william stoltz
Ivan Pagan went above and beyond to help get my phone back working today contacting Verizon to resolve the problem . He was very patient and showed great customer service.
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September 2023 by Michelle Larsen
Friendly and knowledgeable staff! No surprises. Ivan made upgrading our phones completely hassle-free. Restored my faith in Verizon.
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September 2023 by collin sudis
Fantastic customer service by Cory. Very knowledge
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August 2023 by Joe Labriola
Made a appointment against my better judges as I was just looking for a Stylst pen. Upon arrival they quoted a ridiculous amount of money and then proceeded to upsell me for new phones instead!!!!!
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November 2022 by James Miccolis
I absolutely love this verizon store! The agent that helped me, Chris, was so friendly and helpful. He made sure I got the perfect phone for my needs and even showed me how to use all the features. I've never had such a great experience at a cell phone shop before. I will definitely be coming back here for all my future cell phone needs!
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November 2022 by RANULFO Rosales
They don't care about costumers ...this is really bad store please don't go
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October 2022 by Judy Lofgren
Terrible serviceWould never recommend this storeVery lazy and just wants to charge more money. One of the worst Verizon’s that I ever been to. Manager very cocky and could care less if you never came back!
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August 2022 by Citical Expert
We were a business customer that was solicited by Chris Dorsey, the store manager, and we switched our cell service to Verizon mostly due to his promises of credits and service. Fast forward 3 months, and 1 out of 6 promises is true, while 5 other "credits" were gone with the wind. So 3 months later, our bill is nothing like it was promised to us (much higher), and Chris is no where to be seen. No answer to my e-mails, no answer to our phone calls, his cell phone is magically going to voice mail, and voice or text messages are not returned ...... ever :)I understand that this might be an individual terrible service, but Russel Cellular should really think about who they appoint store managers, and put some competent people in these positions.Needles to say that we are switching back to AT&T, where they welcome us with red carpet treatment, not kicking us around like trash.
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July 2022 by Nichole Lattanzio
Chris was great to work with. He was very knowledgeable. I would highly recommend.
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July 2022 by Victor Susitchii
Nice place, good people, good service!
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July 2022 by John DeJulio
We had a very good experience with Chris, our sales guy. He took care of everything we needed and had a lot of patience with us during the process of changing our phone plan...
