KCM Auto Care is a trustworthy auto service shop in Urbana, IL, providing alignment, brake, A/C, electrical, diagnostic, and many other services. The shop is consistently described as professional, knowledgeable, and friendly, with a team that genuinely cares about both the customer and the vehicle. Customers highlight the honest approach and fair prices, noting the shop does not price gouge. Communication is top-notch, with clear explanations provided in an easy-to-understand way that keeps clients informed throughout the process. The service is quick, efficient, and done with care, making customers feel confident and in good hands. The team is known for going above and beyond, even in situations where they cannot complete the repairs, by offering kindness, compassion, and practical help. This exceptional customer service alleviates anxiety, especially for those with less car experience or those in stressful traveling situations. The overall experience is refreshing and exceptional, making KCM Auto Care a highly recommended go-to shop for students, locals, and travelers alike.
Everyone I talked to on the phone was very friendly. They did a pre-purchase inspection for me. Pointed out an issue that would have been a fairly pricey repair right off the lot. Very appreciative!
October 2025
Great customer service, and you can play pinball while you wait. Great hospitality, and fair prices for the area
August 2025
I trust Pat and his crew the only place I go to get my vehicle worked on
