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“Muhammad is very knowledgeable on all things Verizon. His customer service is the best I've had at Verizon. I would recommend him and will ask for him the next time I visit this store!!”
“Isaiah did an excellent job for me working through some very technical issues. I'm impressed with this technical and customer service ability. He's one of the reasons I'm still with Verizon”
“Christina helped us get our phones transfered and setup wad very patient. Answered all of our questions. One thing I would suggest is that you give her more inventory to work with. Most of the popular phones we asked about were out of stock. She did tell us about extra tablet, watches, ect....”
“Thank you Gabe and Crystal for outstanding customer service and itemized bill transparency.They diligently helped us troubleshoot our concerns and make sure we got all the equipment needed to transfer from Verizon.”
“Mom's sim died. They could not help me. They tried but without her being physically there they could not help me. They were very polite and professional. They did try a couple ways of setting up a virtual sim and etc. I understand it was for security reasons that they could not help me and I do not hold that against them. Very nice people to do business with”
“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”
“Been coming here for years highly recommend the store. All the staff are super professional especially Jayden who helped us with our upgrades and plan for our family. 10/10 ⭐️”
“Kelly the Mobile Expert & Andrew Haddad helped a good friend get setup with service. A long process, but they explained each step in detail and weren’t pressured into anything. Recommend this store to all my friends and family.”
“Andy was the sales associate that assisted me to upgrade my phone. That process was seamless. I also had a ton of questions about my bill and he took the time to explain everything and more. He was patient. He was kind and if you plan on visiting T-Mobile in Oswego and you want a friendly knowledgeable associate, ask for Andy. I definitely will be doing all of my business with this location.”
“I recently switched carriers to t-mobile. The experience was a pleasant one. Cathleen was the associate that help me, what a professional!!! If I had to set up our phones myself I’d probably still be doing it. Cathleen stayed and helped me 2hrs. after the tire closed. I hope she got overtime pay for that cause she deserved it. As you can tell my experience in the store was pleasant and I recommend this location. If you’re lucky Cathleen will be the associate taking care of you.Note to management:Do not loose Cathleen’s services, it would be your loss.”
“I made some big changes that were frustrating, but David and Vanesa took care of everything for me. Everyone else wuz great props to all for being efficient with a great vibe. ThX YALL ROCK!!!”
10AM - 8PM
2730 US-34, Oswego
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“We came in Sunday morning and Joe from the beginning was able to help get us a new phone and the issues we had our previous one. Joe was respectful and very knowledgeable to help us explain our concerns. Give Joe a raise!!”
7:30 - 10:45AM 12 - 4:30PM
808 E North St, Elburn
Internet Service Providers
“It is clear and understandable where most of these reviews are coming from and I too have experienced the horror of the lady mentioned in fellow reviews. I give a 4 star review because my most recent visit was mid-day and there was nobody else around. Rude remarks are present but this woman was not too unpleasant. Actually I might go as far as to say that she was mildly helpful, perhaps because this visit was after lunch time? The service on the otherhand that is likely unrelated to this specific location... sucks. Mediacom like most communications companies is over charging and underperforming. It is unfortunate that there is no-one single genuine company with good support and service that people can rely on.”
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“Great store to deal with. While driving home from a road trip my phone would not work properly, called Verizon tech service with the wife's phone. Spent 2.5 hours on the phone with them while driving and even stopped in a store in Wisconsin, nothing worked. Stopped in my hometown store and tim was great, fixed it in about 4 minutes. Tim gave us great customer service. We will continue to do business there”