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“I had a great experience here. I was looking to buy a grill for my father for his birthday and the staff was very helpful with the process of buying it and having it delivered. They were even able to deliver it the same day. Very satisfied customer.”
“Been to many around IL this was extremely well stocked and had some Great sales. Very clean and nice staff. I always make the drive when shopping a "supermart" won't provide what I need!”
“Great "small town" hardware store. Never understaffed. You can always find someone to help you. Very nice selection and competitive prices. You can shop online and pickup in store, or go in and talk to someone if you're not sure what you need. Services like screen repair and key duplicating are offered. Plus, you can get in and out in five minutes, and you don't have to walk a mile wandering down endless aisles filled with everything except what you need. The best attribute, though, is the people. Helpful, friendly, and a pleasure to do business with.”
“We bring our Geoprobes here when we don't have time or the skill level to fix any of the issues that arise. Ryan, the Geoprobe mechanic, knows his craft and will take care of you and your Geoprobe. They do service and sell all makes and models of drill rigs.”
“Cashier Michael is just trying to do his job. There is no reason for rude customers (Iike I experienced ahead of me). Be kind people. I hope he had a better day.”
“I called the store to learn about a snow blower. Fran helped me, she may be the manager or assistant manager or just a fabulous associate, but regardless, she had the snow blower waiting for me and she answered all of my questions. I was out of there quickly and happily.”
“This place is not massive and might not have everything you need but the people here are always simply lovely: I always call them to ask different things if their website is not conclusive and the staff, whether very young or older are always polite, respectful and checking for me their stock or reserving items to be picked up a bit later. I wish there were places like this and people like them reproduced in every single town in the world - in the UK you can only dream to have such good customer service. Well done.”
“I don't know how this happened but I went in to buy four screws and four washers. Somehow I ended up paying seven dollars for them. I was still in the parking lot and figured this is not right. I go back in and they saw I had been overcharged and it only cost about two dollars. Strange to be so far off. But they fixed it with no problems”
“Absolutely delighted with my visit to Menards. The store is well-organized, making it easy to find exactly what I needed. The staff was incredibly knowledgeable and went out of their way to help me with my project. The range of products is impressive, and the quality is top-notch. Prices are competitive, and I even found a few great deals. I'll definitely be returning for all my future hardware needs. Highly recommend!”
“I bought 60 bags of mulch and had them delivered The manager Jeff was so courteous The two delivery people where great but I didn't get there name great store great service”
7:30AM - 4:30PM
1100 Jericho Rd, Aurora
Hardware Stores
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
“Daniel in the self pick up garden section was an amazing person and helped a bunch I had quite a few thing and he helped show me where the thing were and continued to help me load need a lot more people like him in this world. Thank you Daniel!!!!”
“What a great place!!! The older staff is always amazing, while with the younger staff you can have a mix of both attitudes. We got from her all our drills and garden machinery and even saved hundreds of dollars due to offers they had. Even when our 4 arborvitae trees died after a few months of taking care for them, we showed the staff a picture of their state and the staff refunded us straight away. That is good customer care. The place, just like all the others are very well organised and you find just about everything, even cheaper than on Amazon. I guess sometimes is well worth getting out of the house.”
“An extraordinary helpful associate named Laura went above and beyond. I arrived way ahead of my curbside delivery notice after driving a considerable distance. Instead of perhaps telling me to wait until my notice arrived she took about ten minutes to help get my order secured ahead of schedule. I really appreciated her efforts!”
“I would like to thank Serena at store # 1957 for her kindness and help. I was complaining to my husband as we walked around the store and needing help and the only help we got from a guy sitting down with no customers is a finger point, then when I returned with more questions he just remained seated and pointed to another place for me to look, I just feel he should have gotten up and showed me. Once I got to the garden area there was a super helpful employee named Serena who whent above and beyond what was asked. We payed for mulch and was told to pick up outside and just drive up and load into car, well we discovered they did not have our mulch outside so parked and went back in with a cart to load up our bags from inside the store instead and she offered to go get it for us. Super helpful and kind. These kind of employees need to be recognized and compensated.”
“I've been to this store several times. The store is always clean and signage is great. Employees are helpful.
An employee named Chris was very helpful on Sunday as he cut several pieces of wood for us.”
“Need more employees here! Not enough people to help me with things but the ones that are very helpful and good. I have no clue about many things and it was tough finding someone to help me with my project I waited 30 minutes. I understand there is limited people working right now but they are open and essential and need more people to help someone like me.”
“Much better than Home Depot!!
Knowledgeable employees that are available and willing to help. I waited for help for 10 minutes at Home Depot right down the road to fund the item I wanted out of stock. Just a short drive away I got exactly what I wanted- in and out.
Thanks!!”
“I stopped into the St. Charles store on Randall Rd to get something in Electrical that was unusual. First of all, I'm no electrician and needed help. Lowes employee, Michelle, came to my rescue and spent nearly 15 minutes helping me to find what I tried to describe, as well as alternatives, with no success as what I was looking for didn't exist. But for a "no sale" that was a great effort on her part.”
6AM - 10PM
2111 S Randall Rd, Geneva
Hardware Stores
“Knowledgeable and very nice to work with. Has a great variety of tools and trucks to use and have been going here for a few years now. Will assist with any issues you have and have pretty good rates compared to other competitors.”
“I love Menards it’s a go to place for me and my family they always have things we are looking for in any season. I especially love holiday seasons always have Halloween Christmas accessories up and ready to buy.”
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“Came in today with some questions about paint, the girl up front was a great help and super friendly. It was a nice change of pace from some of my other interactions here during the week.”