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“Nothing but good things to say about this location. I have worked primarily with Justin and he has been a true professional. Very knowledgeable, understanding, and willing to help. It is a busy store but the staff is great. Thank you guys.”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
“The customer service at this store is awesome. Employees very respectful and approachable about Any problems you have. Got service right away and they helped resolve the problem that I came in for.”
“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
“Our customer service representative was super nice, helpful. Looking out for us and our best options. We bought an iPhone. Clean store, all staff were friendly and ready to help everyone that came in.”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!”
Open 24 hours
11253 Kiley Dr, Huntley
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“I cannot extend enough thanks to Chris! He has been an amazing onsite technician and has taken the time to understand our needs at Sycamore Speedway and make sure we are ready to go! Waits for us to check that our devices are running properly before leaving. Really feels like he is just an invested in our business as we are! Thank you so much”
“Today I stopped in bc I was actually looking for the at and t store.. and let me tell you the guy was so incredibly sweet!!!!!’ He literally went above and beyond by even asking if I needed to use the phone.. and I told him about my horrible experience with at and t and he said I should come back! Lol I really should bc after going to the at and t store across the street it was a nightmare. Wish I still had T-Mobile. Always had such amazing service here. Thank you so much. And sorry I didn’t catch his name but great service :)”
“I was with my sister today getting a new phone plan and we upgraded our phones. The guy who was assisting us, Jon, was really helpful, patient and polite. He explained everything well and we left with smiles on our faces. Overall great customer service.”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“David is AMAZING! We came in to purchase an Apple Watch and he discovered multiple ways for us to save money on our monthly bill. He was also so friendly and patient.”
“After a very horrible experience at the store in Algonquin I tried the Crystal lake store. Was very happy with the person I spoke to & the plan we put in place. If everything works out after I set up the box for streaming & internet, I'll come back and give this 5 stars & more details. My mom is on a fixed income, have not had the best luck with calling Comcast to get the bill down so we went into a store, she pays more for 1 TV than I pay for 4 TVs plus I'm using internet for several laptops. Crossing my fingers the new setup works.”
“Michael at West Dundee saved my day. I was shook up and he calmed me down. He fixed all my problems. I suggest Michael get a raise.
Thank you,
A Loyal Customer”
“I stopped by the Xfinity store in the Algonquin Commons as I needed help removing some services from my plan.
Lorenzo was the one who greeted me as soon as I walked in and asked how he could help.
Lorenzo was really nice, polite and super thorough in explaining how to change the plan. He answered all my questions patiently.
I left with a new plan that has better benefits and costs way less!
I am super happy with my experience at this Xfinity store and will frequent this location for any help I may need in the future!
Thanks so much!”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“Had a great experience with Eric at this T-Mobile store! He helped me port my whole family over to T-Mobile, and the process was incredibly smooth. Eric was super efficient—we were in and out of the store in no time. What stood out the most was how accurate he was with the pricing. There were no extra or hidden fees like you sometimes encounter elsewhere. Everything he explained was spot on. If you’re looking for someone who knows their stuff and values your time, Eric is your guy.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
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“I came in this evening to pick up my new phone and to have everything transferred. The store manager, Jim stayed an hour past closing time to make sure everything was transferred and that I was happy with everything. He never rushed me and was truly FIRST CLASS!!! He also gave me a great deal on my accessories!!!!
I hope this branch appreciates him and pays him well. HE DESERVES A RAISE!!!!!!
Thank you Jim.”