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“This place is awesome great customer service by Jessica. Not only that she helped us with all the issues she was also kind enough to explain everything to us in full detail. Got a phone for my sons birthday Jessica actually went the extra mile great customer service great atmosphere great place to do business with. If you are shopping for a phone and for great customer service please visit this location lots of other Boost Moble‘s are not the same this one takes the cake thank you again Jessica for your time and your professionalism.”
10AM - 7:30PM
2180 W Lake St, Hanover Park
Internet Service Providers
“This location Bre and Raul are the ppl to come see, they were extremly help, patient, and down to earth they both were quick and knowledgeable in helping me with my phone isssue, and I'll definitely be coming back Thanks again!”
“They have the best service at this Hoffman location, the others do not serve you well and do not help you solve problems, if you come here Mike and his team are very good at their job!! I will always come here.”
“This location has very good customer service! Eric was very friendly and made sure that we understood everything that was going on and made the experience of switching to Verizon very easy and as smooth as possible. I'm very happy with our choice of switching over companies as well as choosing the Hoffman location. Definitely recommend this location!”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“I had the pleasure of being helped by Raquel. She was amazing ,great and very polite as she helped me with my phone issue I talked about how I wanted to update my phone because I'm due for an update and she showed me a good few choices and think I'm going to get a Google pixel because of herThanks Raquel”
“Denise Prochaska was very helpful, professional, hands on. She cares about customers and is a great face for the company.It is hard to find people like Denise these days.”
“I recently had an exceptional experience at the T-Mobile store while looking to upgrade my iPhone XS Max, and I feel compelled to share it. Over a span of nearly two months, I found myself in a stressful situation; not only was I indecisive about upgrading to the iPhone 15 Pro Max, but I also managed to crack my old phone, adding to the urgency.Throughout this process, I interacted with various staff members across Apple and T-Mobile, seeking advice and gathering information to make an informed decision. However, it was the support and service from two T-Mobile representatives, Gigi and Ty, that truly stood out.Gigi and Ty demonstrated incredible patience, knowledge, and communication skills. They took the time to understand my needs, provided detailed information in a concise manner, and helped me navigate through the overwhelming options. Their approach not only eased my decision-making but also turned a potentially taxing experience into an enjoyable one. Their customer service was not just helpful but also genuinely engaging, making the entire process less stressful.Moreover, their presence at the store is a tremendous asset. I advocate for more hours for both Gigi and Ty because they embody the kind of experience T-Mobile would want every customer to have. More hours for them isn't just about recognition of their hard work; it's about enriching customer interactions and sharing their unparalleled service with more people. It's clear that their dedication and personal touch in customer service greatly enhance customer satisfaction and loyalty.I am wholeheartedly grateful for Gigi and Ty's assistance and believe they should be rewarded not only with recognition but also with more opportunities to engage with customers. Their ability to connect with customers, provide thorough assistance, and make them feel confident in their purchases is invaluable. If you are ever in need of an upgrade or any service, visiting them at T-Mobile will ensure you leave not just with a great product, but also with the assurance that you've made the right choice.”
“Ryan C. went above and beyond in helping me with my IPhone. This past Friday, Feb 2nd, my phone "partially" froze ( calls were coming in, but my ability to answer was compromised) and while i was attempting to reset the Iphone it went into emergency mode and started texting all my contacts stating I needed assistance plus was auto dialing 911. No matter what I did I could not restart it. My phone was blowing up with calls that I couldn't answer. I panicked. I went directly to your t Mobile store in Crystal Lake hoping you could help. Ryan C was on duty. He showed me an emergency move to restart my phone that he emphasized should only be used sparingly. It worked!!! Ryan C ..Employee of the month!!! Plus he suggested a better screen protector to enhance the images on my phone !!!! I bought it.. huge improvement!!! Thanks Ryan C!!”
“This place is amazing and has wonderful customer service.... I unfortunately could not make it in on time before work ( which is a couple stores down) and the lady was still able to help me with all my questions and needs. I could not be any Happier.... Thank you so much.”
“Awesome service. Was able to get in and out within 20 min to set up my new WiFi. Really great staff and super helpful with getting us in te right internet that fits all our needs? would recommend”
“Eric and John assisted us in getting an issue resolved. They also helped get my uncle on a plan that provided him basic services he used at a much better rate. They were very attentive to his needs and extremely helpful.”
“I can only speak from dropping off equipment. Gilberto was extremely helpful. He even mentioned I need to keep my HDMI cable. He educated me that someone always needs one, so they are good to keep!As far as all the low reviews, while was waiting I saw people coming in already ANGRY and people waiting for certain technicians because they only spoke Spanish- but then the customer decided to leave the store (to do whatever?) leaving there teenager there, putting staff in an awkward position- like that customer is next but the mom/dad isn't psychically in the building to address the account needs. The staff all around was in a good mood, I am aware technology issues are not fun but maybe try coming in with patience and see how much further that gets you? I'd go back to this location!”
“We've had good experiences with the staff here. They're patient and try to help you out when they can. Waits aren't usually bad when I've gone.”
9:30 AM - 7:30 PM
17 N State St, Elgin
Internet Service Providers
“Always Excellent Customer Service! Rapid Services will do all they can to help you with your packages and reduce your costs, saving you money. Highly appreciated!”
“I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!”
“Great customer service will be coming back love the way I was treated and just paid my bill and I already want to activate another line very sweet and very professional definitely come see Maria she's the best”
“Great service from all the staff we have encountered through the years at this T-Mobile location. They show extreme patience, courtesy and graciousness dealing with their clients, many who are not tech-savvy to deal with gadgets.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Leslie the store manager greeted me with a smile as did all the other employees in the store. She asked me how could she help me. I said it's a long story. She said no problem let's see what we need to do to help you. Her help and knowledge of all the aspects of helping me went as smooth and quick as any service at any time at any t-mobile I have ever been to in my 8 years of being with t mobile.Thank you that experience.”
“Super helpful! Answered all questions and definitely put me at ease. Very nice and professional. Would put them at the top of my recommended list if you need any help!!”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
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“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”