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“Friendliness and helpfulness are outstanding here. I am always pleased when I go there. So very much better than other banks I've done business with. Thank you for caring about customer service.”
“I had an issue with my account, I called the customer service number and ofcourse didn’t get the answer I was looking for. So I decided to call the branch manager just to avoid getting the run around. And Araceli was absolutely amazing and pleasant to talk to. She solved my problem real quick. Thank you Araceli!!”
“We went in to add me to a bank account I wasn’t on yet and we were greeted by Mathew George, a personal banker. He was by far the friendliest banker I’ve ever had the pleasure to work with. He truly takes pride in his job. Will definitely go directly to him if we need to speak to a banker in the future!”
“I am not sure why the reviews are poor because I have nothing but good experiences when I deal with them. I have a business checking, personal checking, savings and accounts for each of my 3 kids. I will never do business with a large bank because you are truly just a number. Been there done that. This bank meets my needs just fine.”
“I had the pleasure of meeting the branch manager, I believe her name is Lisa. I was just coming in to ask a question, but she truely made my day... she is such an asset to chase, and im glad she manages my local bank! Thank you again!”
9AM - 5PM
1113 Brook Forest Ave, Shorewood
Banks
“I had to close an account and break some larger bills. The staff were incredibly amiable and helpful. It took me a very short amount of time to get in and out of there. I almost didn’t want to close my account LOL I was truly floored at how well the customer service at this branch was.”
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“This is the only bank from here to Oswego that doesn't charge to use their coin counter. I was calling around to multiple banks to turn my coins into cash and every place said that they were going to charge me 10%-15% for what was counted. The thing that is crazy is that there is a national coin shortage and other banks are still charging people to take their coins if you don't have an account. But not Shorewood bank and trust. I dont have an account but they were happy to help me out and everyone was friendly and the coin machine was very easy to use. Don't get charged to get cash for all the coins you saved up come here and get every penny you saved into cash”