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“Although customer service wasn’t able to help me with what I needed I’m not going to be sour grapes and give them a bad review because their customer service was excellent and they did exactly what they were supposed to do. I didn’t get the results I liked, but they were still very good at what they did.The store is extremely well stocked with a huge variety of items!Each department has a good variety of items and sizes and the racks are extremely full.The store is easy to get to from the parking lot. It is very clean well designed and easy to find what you need.”
“Today, my friend and I decided to check out Chicago Fashion Outlet at Rosemont. We shopped from different retailers including outdoor gear shops. I noticed my wallet my missing. I was in full panic mode since my wallet had all my IDs, insurance cards, DL and some cash. My friend and I retraced our steps back into the different stores with no luck until we finally decided to go back to J Crew where I browsed earlier. Unbelievably, they had my wallet it was turned over by another shopper who found it! Melissa and Aiden are awesome we couldn’t thank them enough. I was in near tears from gratitude. J Crew is fortunate to have them. They are good people and represent excellent customer service. I hope J Crew would recognize their contribution to the store’s reputation. Again, thank you, Melissa and Aiden?”
“Back in July I came to the store and purchased a purse and a pair shoes for my daughter birthday. And I thought I had the right size no I didn’t. I called the store to see if I could send them back and get a bigger size because I don’t live nowhere near a Kate store. And they say yes. They send the same shoe back in a bigger size something the manager Shawnice didn’t have to do. She made my daughter birthday special for me. This store has the best customer service it is. Thank Shawnice for all you done and Kate spade staff as well y’all rock”
“Hot Topics is a fun store to shop in with its great variety and well stocked shelves!
Please refer to my photos to see exactly what they sell.”
“Windsor carries a great variety of women’s clothes in every imaginable, color shape, and size!
Their shelves are well stocked with everything from formal to casual.
They have evening gowns, and Daisy Duke shorts.
Everything is well displayed. The store is clean and neat and the staff is very helpful and courteous.”
“Jasmine was so so lovely! She was so patient and kind and converted me a lifelong theory fan. Very impressed with her fabric knowledge and genuine feedback with trying things on.”
“Karl Lagerfeld Paris is located in the Fashion Outlet Mall about 5 minutes from Chicago's O'Hare International Airport. The mall has two tiers show casing 130 luxury designer stores. The Karl Lagerfeld location displays cutting edge women's clothing. The sales people are friendly and will help you stand out from the crowd.”
“Reasonable stock of men's pants. Not really outlet pricing. Sales but not fire sales. I wish they had some of the more esoteric colors and cuts that are online since it's Levi's but they have traditional colors and washes”
“Kimberly and Trevor were a HUGE help! I went to multiple locations trying to get an online return situated. They went above and beyond and exhausted all options so I didn't have to run around to more locations and even called customer service so I didn't have to deal with it. They made a very frustrating situation easy for me and are truly the best.”
“I came here a few days ago with the intention of exchanging my daughter's unfitting shoes.I didn't get the name of the short girl with glasses, but she was really helpful and kind. I will be coming back with my family.”
“Ross has always been one of my favorite stores, I have the opportunity to visit the one closest to me, the fact that they give everything a second chance is what I like about this store, they have excellent things and maybe you will find something that suits you. like”
“Friendly employee and management team. The manager took care of my return and made an exception (it was not eligible to return) which made my shopping day more enjoyable.”
“Outstanding costumer service provided ? Ramon and John were very professional and helped me with all my needs! Very impressed with their approach and work ethic ! Adriana”
“This store is located in the Fashion Outlets of Chicago. The store is clean and very organized. The customer service here is very good. I was having a difficult time finding my size in a particular shirt, and someone came to help me search for it. The clothes are nice and they fit well. Some of there items can be pricey but they do have good sales.”
“Jenny was incredibly helpful during my visit. She showed me different options and made it so easy to place my order. She made shopping experience smooth and enjoyable. I’m very happy with my new purse, and the service I received made the purchase even better. Highly recommend visiting this store and asking for Jenny!”
“Phillip helped us find two great bags. He went above and beyond to find what we were looking for. Although the selection was limited during the end of season sales, I still found awesome products for a great value.”
10AM - 8:30PM
5220 Fashion Outlets Way, Rosemont
Womens Clothing
“We shopped this particular mall most of the day during Labor Day weekend and this store had the best customer service in all the stores we visited in the mall that day. They were super busy but the employees still greeted and held things we were purchasing at the register to make it easy on us to shop.”
“I was at the store on Black Friday and could not find a pair of pants in a specific size on the floor. Someone checked in the back but said they didn’t have any in that size, but that we could go to the register and have them order them to be shipped. When at the register, a very friendly and helpful associate named Jeremy double checked inventory on his iPad and said that they should have 5 on the floor and 20 in back. He took the time to personally check in the back and found the pants in the size we were looking for. He went above and beyond to help us with what we needed, which is even more impressive that he did so on Black Friday in the midst of such a busy time. Thank you Jeremy!”
“I recently had the pleasure of shopping at Saint Laurent, and I must commend Angela for providing an exceptional experience. Her attentiveness and dedication to customer satisfaction were evident from the start. Angela took the time to understand my preferences, even noting my dislike for scuff marks and pre-checking items before showing them to me.
She thoughtfully selected pieces based on my previous choices, ensuring that each item matched my style and body type. Her ability to make me feel like the only customer in the store was remarkable, creating a personalized and luxurious shopping experience. Additionally, Angela's commitment to keeping me updated on sizes and her meticulous packaging of each item demonstrated her genuine care and professionalism.
Angela truly matched my vibe, making the entire experience memorable and enjoyable. It's rare to find such exceptional service these days, and I highly recommend seeking out Angela for an unparalleled shopping experience at Saint Laurent.”
“This location usually has a great selection of men's and women's styles. We used to work with Anna whom we were informed is now the manager at this location. Congrats, Anna! We worked with O'Neil on this visit who was attentive and helpful.”
“Calvin Klein is the best! Everything at their place is so clean and organized. Their service in the changing rooms and in the whole store are so amazing. You can find anything you need here, also those items that you did not actually know that you need it, and those worth to purchase. They have so many great selections, from clothing, pants, shoes, accessories, underwear, and other. You can also find some great deals here, such as promos, discounts, and sale items. You can literally save a lot of money here compared when you are going to shop in other stores around the place. This Calvin Klein got the perfect location, it is so easy to find, and it is so near to other well-known places around the city. You can also notice once you visit that their place is so huge compared to other stores, they always maintain their place so clean, nice, and bright. What a great place to shop. The staff here is also great, they are so friendly, helpful, and they all know how to treat and assist all of their customers. All of them are so accommodating and decent. Really love this place. Also can't wait to go back again soon, I really want to buy more of the items they have, and I can say that I am already a number one fan of their place. Calvin Klein is so amazing! Thank you guys for such a wonderful service, awesome experience, and for the amazing items in such a reasonable and affordable prices. Will see you guys again when I visit soon! Thank you and keep it up!”
“Well stocked boss outlet. Amazing in regards to less crowds compared to what I'm used to back home in Cali (Thursday afternoon) and plenty of selection when I went for smaller jackets/suits”
“Samantha and Jada took such good care of us! From looking for what I wanted, to trying everything on, to the checkout process, it was a great experience! Nicest girls ever. Thank you!”
“Recently, I purchased a men's John Hardy pendant and chain I had my eye on for some time. It was a bit pricey for my budget (even at a discounted price) but ultimately, I decided to make the purchase.
As I worked through my process (over a couple of days), Athena was patient, kind hearted, and generous with both her time and ability, to bridge the gap between my comfort level and the purchase price.
Excellent quality merchandise and associates like Athena, who embody intrinsic customer service skills which are so appreciated yet often overlooked, make shopping at Saks OFF 5th a no-brainer ... and me a loyal customer.
Thank you!”
“Calvin Klein is definitely one of the best popular brands. It is a good thing that I went to this mall with my family so I did not waste my chance to also visit this store. I just really like the quality and the simplicity but seems expensive of their clothes. I do not know if it is only but their clothes are just great and definitely one of the best. Prices are expensive yes, but it is definitely worth every penny. this location is pretty big and it is super clean and well-lit. The staff is quite friendly and helpful. I personally think that their current designs and selections are lovely. I also like that their selection is not too colorful. I definitely love their fleece jacket collection that made me buy one. I wore it already and it is just so perfect for me. Their clothes are really one of the best considering its quality, design and all but definitely not the best option when it comes to their prices but if you are willing to spend much for your clothes then this store is really one of the best options I can suggest.”
“I was doing shopping for Christmas and I was pleased how nice employees were in this store. Everyone was attentive and was trying to help even though it was busy. Anastasia was very helpful and friendly, she helped me to get what I wanted and Im so happy with my purchases”
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“I don’t usually shop Tommy Hilfiger but I happened to walk past them at the outlet mall and went in.
I purchased 2 shirts for summer events.
Their products are good, they have great variety, and this outlet store is well stocked!
As you can see in the photos, they have plenty of items in every color and size on their shelves.
The staff is friendly, courteous, and willing to help when needed !”