Saks OFF 5TH, a retail outlet store, offers a varied shopping experience with both positive and negative reviews. Customers praise the excellent customer service, particularly from sales associates like Athena, who provide a personalized and accommodating experience. The store is described as having a neat and tidy atmosphere, with a good variety of merchandise, though some find the prices to be on the higher side. However, a few reviews note a lack of enthusiasm from the staff and a less exclusive product selection compared to expectations. Overall, Saks OFF 5TH provides a mixed shopping experience, with standout customer service balanced against some areas for improvement.
Great customer service and shopping experience at the Rosemont location! Athena was the BEST-she's an amazing Sales Advisor!
March 2025
Waiting too long for fitting room, waiting at the registry... and there almost none customers at the store... not very pleasant people work here
December 2024
I recently went Christmas shopping at the Saks store Rosemont Fashion Outlets. It was an incredibly positive lovely experience. Everyone was helpful—especially as I tried to figure out sizes and such. On employee: Flip, couldn’t have been more pleasant and accommodating. It was an exceptional experience!
