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September 2022 by Queen B
I 100% agree with Robert Baker's review! I am having/had the exact issue (i.e., my Autopay credit card expired months ago), and since then it's been phone tag with the 800/877 (what beith!) customer service line, & there's no means to access my account online. Coincidently, I stopped getting e-mails regarding payments (or anything else), so I too was concerned about the company's status & if my storage was now MIA! ?Yet all of a sudden, I started getting e-mails about my yes, now *delinquent* account ("call to...make a payment/arrange a payment plan") along with a missed 877 call today regarding the same. (Note-I don't pickup unidentified 800/877 as it's usually spam/BS, but callback asap if there a legit vm.)Sure enough, a callback to CS with what?? NO ANSWER/ INFINITE HOLD MUSIC! Ridiculous!! I JUST WANT TO GIVE A NEW CREDIT CARD # TO RESTART AUTOPAY & PAY MY BALANCE! ??So, I just saw these reviews & will contact the noted Roselle 630#... fingers crossed?, & my storage/credit better be secure/intact!!!
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October 2021 by BB VO
I 100% agree with Robert Baker's review! I am having/had the exact issue (i.e., my Autopay credit card expired months ago), and since then it's been phone tag with the 800/877 (what beith!) customer service line, & there's no means to access my account online. Coincidently, I stopped getting e-mails regarding payments (or anything else), so I too was concerned about the company's status & if my storage was now MIA! ?Yet all of a sudden, I started getting e-mails about my yes, now *delinquent* account ("call to...make a payment/arrange a payment plan") along with a missed 877 call today regarding the same. (Note-I don't pickup unidentified 800/877 as it's usually spam/BS, but callback asap if there a legit vm.)Sure enough, a callback to CS with what?? NO ANSWER/ INFINITE HOLD MUSIC! Ridiculous!! I JUST WANT TO GIVE A NEW CREDIT CARD # TO RESTART AUTOPAY & PAY MY BALANCE! ??So, I just saw these reviews & will contact the noted Roselle 630#... fingers crossed?, & my storage/credit better be secure/intact!!!
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September 2021 by R V
Awful company… no one answers the phone or returns your call. They happily took our money and never delivered our pods. Probably better we never sent out personal belongings there given how terrible they are.
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August 2021 by Robert Baker
I have had stuff in storage with these guys for a while, and have had to go to their warehouse to access my pods. The guys who work the warehouse are awesome. They were very accommodating and friendly, real pros. I'd give them six stars!However, getting someone on the phone is impossible. I've been trying to simply change the credit card that I use for automatic payment and cannot. Their website is purely informational, and no one will answer the phone! I'm beginning to worry they've gone out of business. The only thing that suggests otherwise is that they keep charging my card.I'm currently on hold with them. It's been almost an hour. Their hold music is constantly interrupted by a voice offering to save my place in line and call me back, but the last time I did that I never got a call back. I'm seriously considering canceling the payment card just so someone will call me about this.
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July 2021 by Swift Win
Awful company… no one answers the phone or returns your call. They happily took our money and never delivered our pods. Probably better we never sent out personal belongings there given how terrible they are.
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July 2021 by Afrodite T
Even though I gave them a 5 star I had a difficult time reaching someone to get access to my unit. Finally a week of trying I reached someone & was able to communicate. The access hours to your unit are by appointment only with a 48hr advance notice & you only get a limited time between 9:30 - 4:30.
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July 2021 by Varun Kumar
We have ordered two pods for dropoff today. The pods are 4 hours late and after multiple hours on hold and no response to multiple emails we are starting to get very nervous that we will need to find other accommodations for our cross country move. This is for the chicago locations
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June 2021 by Paul Moshesh
I'm on day two that this company has ignored my calls and has not dropped my three containers at our new home. I have never experienced such poor service. Stay away from this company. I'm going to have to physically go to their Roselle facility to see what on earth has happened to my stuff. Poor, poor, poor.
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July 2019 by Joe Nitti
Had a great experience with SMARTBOX. Driver Jason for both drop off and pickup was extra courteous.
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December 2018 by Gene Mroz
The call to setup the contract was not professional but the driver was great and pleasant. A bit of training for those on the phone would be helpful. Item worked for my needs.
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December 2018 by james rogge
The boxes are flimsy plywood and patched up. They dropped one of boxes at the warehouse and didn't tell us. An agent told us 2 month later when we started noticing items broken and missing. We filed a claim and was ignored for months. They finally sent half of the amount we claimed with no explanation. Now we are being ignored again. Please heed my warning and do not do businesses with this company.
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May 2018 by Michael Rhoades
So far, so good. Delivery was a piece of art - very tight fit, but he handled it super well, total pro. they have addressed any issues quickly and well. Still using 3 units, hopefully for not much longer, but would not hesitate to use them again if the need arises.
