“I've seen a lot of negative reviews on this branch and I'm sure each and everyone is accurate because people really don't have the need to write negative stuff without good reason but I guess it always depends on what kind of individual is helping you in the bank. I went to this branch last week and a banker by the name of Marcie Rud helped me set up an account, I have literally never had such a great bank experience in my life. She was extremely polite, kind, patient, gentle and respectful. She helped me set everything up and I just had such a wonderful experience. She only came to this branch temporarily though, she works at the moline branch regularly so I would highly advise calling and checking if it's possible to get an appointment with her. Tipping bankers should be a thing, I had no way whatsoever to show my gratitude to her but she was great help.”
“I would like to express my utmost gratitude to IHMVCU for their exceptional assistance in resolving unauthorized transactions on my account. The level of support I received throughout the entire process was truly remarkable. Thank you Tory!”