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“This is my first time with US bank (I switched over to my boyfriend's account). Terry was wonderful! She was thorough, knowledgeable, and easy to work with. Everyone there was very nice! I'm looking forward to working with them. Not to mention, they have a lot more locations than my last bank which is very convenient for me.”
“Alexis Gamboa was a great help during a very long session assisting me with several
tasks. She, and others there, are always polite, kind and helpful!!!”
“We worked with Eric for the past few month and we couldn't be more pleased! Eric worked very hard for us and was able to get us into an appropriate loan that fits our needs. We found our dream home and he made the process super easy. His availability for questions made the process understandable.”
“I honestly love this bank. I’ve been here for years and although I do not live in the area you can go to any Wintrust branch and be helped. The bankers here are helpful and always nice. I did get a snobby banker once but I’ll just take it she was having a bad day.”
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“The branch manager of the Lake Geneva office, Ashley, truly delivers on all aspects of care and service. Ashley was quick and willingly eager to go above and beyond to assist me during a time of need. Ashley is amongst the most compassionate and helpful associates I’ve dealt with at PNC. Ashley is a true leader and I feel any of her immediate peers should take a lesson out of her book! She is incredible! I would highly recommend the Lake Geneva branch for all of your banking needs. Ashley is fantastic and will ensure your needs are met and taken care of!”
“I recently opened up a new checking account about a week and a half, 2 weeks ago with Chase. I went without a bank for 15 years or so because I didn't trust them. The first time I walked in I was greeted warmly by Neelu. She was very welcoming and friendly. I told her that I wanted to open up a checking account and she said oh i can help you with that. And she brought me right into her office. I believe Neelu was relatively newbut she had been there long enough to know what she was doing. and I felt at ease with her right away. She took the time to explain everything to me and she was quick and thoroughand friendly. I was in the bank for maybe 30 minutes and we had everything set up and I felt confident that choosing Chase was a great idea.Fast forward to yesterday, I walk in to Chase all frazzled and upset because I had lost my wallet the day before and couldn't find it anywhere. I was a mess, guess who greeted me? Neelu. I had just walked in and she saw me from an office she was in with another customer and another banker and she came out quickly to ask if she could help me. I asked her if she remembered me from signing me up for 2 accounts. She said yes. I said thank you and proceeded to explain my last 24 hours of losing my wallet. I had no ID, no bank card or credit card no insurance card and no social security card and no cash. I needed to get some money out for a few days until my new card comes in the mail. She said yes, absolutely, I can do that for you. She brought me over to her desk and she asked me some questions to establish who i was and to protect my accounts and privacy. I was a wreck when I walked in and Neelu had me calmed down in no time. And boy was she a great multitasker. She was helping me out and 2 other customers in there as well. But her primary focus was on me and my situation. She had excellent communication and customer service skills and she was calm cool and collected and I was a complete mess. She spent at least 2 hours with me canceling my card and trying to set me up with a digital wallet to use until my new card came. We had a lot of trouble though because my phone was giving me issues so it wouldn't let us set it up. We were equally as frustrated. I can't tell you how much it meant to walk into an intimidating environment and be warmly and quickly greeted. Neelu was wonderful. Thank you Neelu for all of your help and time and patience. You deserve a 10 star review. Hang on to this employee, Chase she is a dynamo! I would recommend Chase Bank to anyone, they are really on the ball. And thanks also to the 2 other gentlemen that were trying to help. I'm so happy I went with Chase Bank. Thank you Neelu you were awesome! And thanks Chase Bank for making banking so convenient and simple to navigate your app.And the good news is that I got back from Chase and put my jacket on the couch and as I was laying it down I saw my wallet sitting on the couch that I had ripped apart 4 or 5 times trying to find. We all looked and then it appeared. Divine intervention.Oh what a relief! Thanks again Neelu and Chase!”
“I needed to help my elderly Mom with her bank account, even though there was one closer to her we ended up working with Lindsey in Lake Geneva! She was so polite and helpful. She gets 5 stars from us! Thank you!!!”
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“Katie, the branch manager, is quite actually an angel. I am a member and was visiting family near Silver Lake and had to go into the branch to get some stuff taken care of. Katie spent all the time we needed to get our stuff sorted out on a saturday no less. So patient, so helpful. Just amazing!”
“I really like this PNC location. The customer service here is excellent. They still have lobby service. (many have closed and have limited services) I have been very happy with their staff. Ashley makes herself available and does a great job. She has been extremely helpful with some various banking challenges I have had. I was with BOA for many years so changing banks was hard to do. I will say the ON Line banking ap can have some issues but it all surrounds security, so I am patient as I am hoping that secures my account better. All in all this facility does customer service right at a time where you can find little to no customer service anywhere.”
“Tay is a gem! He's super polite, attentive and knows how to follow through with client concerns. This isn't my day-to-day branch, but I'm considering switching if the service can be this good. Somebody buy this guy lunch!!”
“I have been a customer for over 25 years.The most friendly, helpful and efficient bank Ive ever dealt with. They have been there for me for business and personal activity.”
“After having issues with the transfer of banks and an out dated account I was ready to find a new bank but went to my local branch and Alyssa was more than helpful in getting it resolved, restoring my faith in ONB.”
“People are great and go out their way to help you. All the staff are well trained and helpful. They always have a positive attitude. I enjoy doing my banking here.Chicago Bob”
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“We have been with State Bank of the Lakes in Spring Grove, IL for 30 years. We have done all of our banking with this local bank and have gotten to know many of the team members. We have worked with Kenda lately to purchase some CDs and set up a new savings account. She always takes time with us, and offers us options. Would never bank anywhere else. Ann & Rick Petersen”