Gallery Ford of Pekin is highly praised for its friendly and professional staff, making car buying and servicing experiences enjoyable. Customers find the team courteous, negotiable, and quick to assist, often describing their purchasing process as the easiest and fastest they've encountered. The dealership is appreciated not only for its great selection of Ford vehicles but also for its excellent service department. Customers report that the service team is knowledgeable, professional, and dedicated to fixing issues right the first time, whether it’s a car with no heat or engine problems. Even when cars sit in the lot for extended periods, the staff remains communicative and attentive, ensuring customers are kept updated and their vehicles are well taken care of, including providing new batteries when needed. The overall atmosphere at Gallery Ford is energetic and positive, with employees genuinely enjoying helping people. Many customers express a desire to return for future purchases, valuing the straightforward, honest service that sets this dealership apart from others.
