Best Buy offers a mix of experiences for its customers. Many reviews highlight the knowledgeable appliance salespeople and good pricing, along with quick delivery and an effective installation crew. Customer service is often praised, with staff being friendly and attentive. Some reviewers had outstanding experiences with specific employees, such as Jacob W. in the computer department, who provided exceptional support and detailed comparisons for purchasing decisions. However, there are criticisms regarding the Geek Squad membership, with claims that it is not worth the money and issues with guarantees. Additionally, customers mentioned the inconvenience of a full-day delivery window that is later reduced to a six-hour window. Overall, while there are some areas for improvement, Best Buy is generally recognized for helpful staff and a good shopping experience, especially in appliance sales.
Bought an Apple laptop computer, the sales person was informative, well spoken, easy to understand the differences between the options... they have 0% finance options for a time period or money off on a large purchase like that right up front that you choose. It only took about 30 minutes total
February 2026
I had help from Cory did an awesome job helping me. Thank you
March 2025
Don't waste your money on the geek membership is not working for nothing Don't fix anything. They trying to charge for everything and don't respond for any guarantee.
