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“Great experience at Verizon with my sales clerk Heaven. Came in with a cracked screen, she gave me all my options, very pleasant, and satisfied with my new phone. Thank you!!”
“Jarett at the Verizon located in Matteson, on Lincoln Highway was sooo helpful and kind! He got my bill straightening out, got my home internet issues straightened out, and He got me in and out in a hurry! He’s great! Ask for Jarrett when visiting this location! Thanks Jarrett!”
“Liseth when I had enter the store she greeted me w/ a smile she help me to change my due date I'm so happy, also she told me about upgrade for my phone Yes I will be back Thank you for good communication...”
“The representative was busy but took time to acknowledge people coming in and assisted with all the minor issues quickly but kept an eye on the next in line . He did a beautiful job at customer service which is hard to find these days. PatienceTy”
“Erick was very very helpful today helping me with upgrading my phone. Very knowledgeable and friendly he answered all my questions making this the best experience I’ve ever had purchasing a new phone .”
“I went to mobile to get a new phone and Brandon I. was a big help. He helped me reorganize all the apps on the new phone and was very polite. He explained everything to me very well. I recommend his service.”
“Thank you, Steve. Your expertise, patience and sense of humor made the process easier. Thank you for allowing my husband to unknowingly set off your alarms. Hope no one is deaf now.”
“I had a great experience with be the two ladies in the story the other day. They worked on getting me set up with two new phones and lines along with great discounts. They also took their time to explain all the details about the purchase and even transferred all my data correctly to the new phone without being ask. Great customer service and great personalities.”
“Great internet and great service overall. I’ve been a client for 5+ years and have received such great care. Apps Corp has been assisting me with all my needs and more recently with some web design. I’m grateful for how helpful they’ve been and how reliable my internet is. If you’re thinking about switching providers, DO IT. You won’t be disappointed.”
“MAJID M was amazing and super friendly! My fiancé and I got new phones and it was such a smooth process. MAJID was patient and just the best! Thank you MAJID for taking care of us.”
“I want to express my sincerest gratitude to Brandon W. for highly exceeding my expectations! He went above and beyond to make sure that my questions were answered thoroughly and that I was well taken care of! Whenever the service is this good and thorough, I don't mind waiting one bit. I appreciate Brandon for taking his time to ensure I was completely satisfied with my purchases and understood my options. It was so refreshing not being sold to. He really cares about doing what's right for the customer, not just sales. I highly recommend!”
“This particular location has always proven to be knowledgeable and treated me exceptionally well. Kendra and her team with Adrian Braziel deserving Honorable mention are always attentive while simultaneously multi-tasking!”
“Salene, Simply the best!! Help my daughter and I find a plan that she could afford. He was upfront with the cost and no hidden fees. If you are looking for new service this place is the best. Thanks Salene!!”
“My boyfriend and I wanted to get into a plan together. We first went to the T-Mobile in palos heights off of 127th and had a very crappy experience with a man named “Ali” who said we would walk out with phones that day, who lacked great customer service, didn’t give us a run down of our plan, didn’t explain the promotions and who was very rude. Ali didn’t know what he was doing or talking about .. long story short we raced over to the T-Mobile in Chicago ridge and Xavier helped us out. Now let me tell you we should’ve went to Chicago ridge T-Mobile all along. Xavier was very kind, explained our plan and promotions we were eligible for, he even had us there 30 mins after close bc my boyfriend and I came literally ten minutes before the mall closed. So if you go to this T-Mobile go to XAVIER. Xavier was very knowledgeable, quick and the definition of great customer service!!”
“Kayla Walker took care of me while at the store. She is so proffesional, yet personable, and a joy to do buisness with. She is well educated and easy to talk to. She found some outdated settings and corrected them for me. I am 100% pleased with her and totally satisfied. Thank you Kayla for an enjoyable visit to your store.”
“Leslie was fantastic and attentive to what I needed and helped so much with any extra questions or concerns on adding a new line to my phone plan. If I ever need real great help I’ll always come back to this location for her phenomenal customer service :) 10/10”
“This review of the Orland Park Xfinity Store is focused on Ceaser Jimenez. You’d be hard pressed to find a more knowledgeable and patient associate. I went with my sister to get her a new Samsung at the end of April. Ceaser was in charge of transferring information from her old phone to her new phone. Not only did he do so in an efficient manner, he helped my sister understand some of the differences between the two phones. He patiently answered her questions. Now, this would be a positive review, as is, but wait…there’s more. My sister had more questions, but only wanted to meet with Ceaser. This is where assistant manager, Manny Sosa, earns a shout-out. I emailed him directly, and he was so eager to help. On two occasions, he scheduled my sister with Ceaser. Ceaser was so patient and so kind dealing with my sister. He was not rushed, and there was no judgment, just cheerful assistance. Thank you, Ceaser and Manny! I hope you both receive positive feedback from additional customers and from your superiors.”
“As soon as we walked into the store we were acknowledged. The reps greeted us and said they will be with us soon. They were kind and attentive to our concerns. This was a pleasant experience.”
“I went here for account problems. The provider was able to assist me with reestablishing the account and address the issue. I was glad to have a person who knew their job.”
“Fantastic customer service from Nelly, she was super helpful and patient, I wasn't quite sure which phone to choose but she helped me make the decision and I love my brand new phone. I will be coming back with friends and family.”
“I was very disappointed to find out the person I spoke to on the phone did my order wrong. This customer service person did not add the line correctly and it was not the correct amount. When I went to the store to return the I’m card I received and setup new phone line the representative got this issue resolved in less time it took over the phone call that was one hour long. We got a refund on the error made and the SIM cards for our devices. He hooked it for us. I’m so happy!”
“The customer service is marvelous that we received by a manager justice and the lady who name also starts with an J she short dark hair and wore glasses. I will be coming back to get more service from the store. They made sure everything was in play before we left the store. Thank you guys for everything see y’all soon….”
“The employees are very knowledgeable. Took their time with me. Not all Metro stores are good. This one is by far one of their best stores. Thanks for all your help.”
“The team is great. Service is wonderful. The problem is this store isn't staffed for the volume. Everytime I come it's a long wait. My time is limited. Even to just drop off equipment, there is a long wait. They need more staff.”
10:00 AM - 8:00 PM
15896 South La Grange Road, Orland Park
Internet Service Providers
“We just recently had our 2nd visit at this location. Both visits were to upgrade cellphones. We had the distinct pleasure both times to be able to deal with "Z". He was AWESOME!! Very knowledgeable, professional, and personable! The second time we decided to wait until he was done with another customer just so we could deal with him! Thanks Z for the wonderful experience!”
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“Autumn was amazing!!! She told me about the credit card!!! I can't wait to use my 150 billing credit and accrue my verizon dollars!!! She's honestly an amazing and thorough rep”