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“My subway cell phone broke and they charged me $180 for one, I went to Future Mobile store Guatemala and they gave me a free cell phone with three months of balance and I am going to pay $25 monthly with unlimited Internet, in the subway I paid $65 now if it is very Expensive compared to this store, quality of customer service in my Q'eqchi language.”
“Came into the store to do return an old phone that was apart of my trade in found out they did not even process it at a different AT&T store and the manager was very fast and efficient with helping me process the trade in and everyone here was very nice and helpful”
“Thank you Jake from AT&T, helped fix my issue with my SIM card and answered all my questions about Apple Watches and the iPhone 16 will be back in August to pick up new ones!”
“My phone has gotten hacked and I’ve been dealing with Matthew and he is very knowledgeable and patient and took me thru everything and the best way to handle this.”
“Bella was great. She made the process of getting a new phone (and transferring everything over from the old phone) easy. I'm old and ask a lot of dumb questions. She answered all of them, all without laughing. I would definitely pay her a visit if you're in the market for a new phone.”
“I really like going to this store because of the service they offer every time I go, Jocelin is super kind and intelligent, she helps me with everything I need. Thank you very much Jocelin, I hope you are there for a long time.”
“Jason was incredibly knowledgeable and very patient with all of my questions. One of the best experiences I’ve had at the AT&T store, that will keep me coming back! Thank you for all of your help Jason!”
“When I lost my phone, Josh M spent lots of time helping me find the best & most affordable option for replacement. The next day my phone was returned to me, and Josh M was able to fully refund me and set up my old phone again. I HIGHLY recommend him! He will work with you for whatever you need!”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
10AM - 8PM
1261 N Lake St Ste E, Aurora
Mobile Phones
“Came in to Cricket store to transfer service to Cricket. Showed up close to closing time and Nick greeted us with a smile. He was able to transfer my service for 3 lines and did not mind having to stay after closing time to complete the transfer. He definitely knows what he is doing. And he went above and beyond to make sure the porting was successful. Thanks Nick.”
“I was helped immediately. Replaced a cracked ATT brand screen protector under lifetime warranty. Appreciated the help I got from Erick. He had the screen saver replaced and the phone "op-checked" in less than 20 minutes. I will recommend this store!”
“Jay was very knowledgeable and helped me get my data recovered!! I originally went to a uBreakiFix by Asurion location for data recovery issues. What a waste of time. They're affiliates with Samsung and was given a sales pitch. I was essentially told I was out of luck other than shipping my phone to California for their forensic team to maybe get the data back for a hefty price and if they got anything I would only get a flash drive with the missing pictures, texts, and contacts. Dr. Gadget is independently owned and care about your concerns, with ample information they guided me back to as close back to what I had prior to losing everything.”
“This is a really good place to take to get help for service. I really recommend coming here more often if there is any issues. Especially for having a young person on the staff team that is well respected and very helpful, his name is Diego Pacinado and he has done a really good job helping me and my family to getting what needs to be fixed completed.”
“Very pleased with the excellent customer service at this Naperville location. My Samsung Galaxy S22 had a loose charging port. No matter which cable I inserted, they all came loose. Though his location is not nearby, I pass it often to a job site and after reading many good reviews, I decided to giver it a try. The technician was very courteous (forgot his name). If I could wait 15-20 minutes, he would let me know if the USB C connector could be fixed (loose solder connection) or needed to be replaced. He took it apart and found the retaining clip out of alignment, fixed it on the spot and charged me the $85 for his service. He could have claimed it required a new connector, order it, and charge me far more. I would not have know any better. Instead he performed professional service and charged the lower going rate. And it connects perfectly and charges very well again. Technical expertise, honesty, courteous customer service. I will refer this location to family and friends. John Lorens”
10AM - 7PM
1046 N Farnsworth Ave, Aurora
Mobile Phones
“Nick and Gia was sooooo great...I had a bridge pay problem and they went above and beyond to fix the situation....There customer service was so excellent and so nice and kind...Thank you Cricket.”
“Quintez and Martin from the ATT Batavia store were awesome! They helped me transfer over my new phone and were so patient with all my questions! They helped me find the accessories I needed, too. They are two great employees!”
10AM - 7PM
517 Main St, West Chicago
Mobile Phones
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“Fast and great service! Broker the LCD screen on My Motorola moto g 5g phone and they had the screen un stock ando had My phone working again with an hour. I highly recommend IL cel phone repair.”
“Great experience…Krystal was awesome. Purchased 3 phones for my family and she problemed solved and made it happen. My family members are super happy with their phones. She also was working alone and managed through a rush of people while delivering exceptional customer service to them as well. Your team is very lucky to have her!”
“The customer service was awesome. The girl named nelli was awesome , very patient and polite. She also knows how to stay with in your budget and get you what looking for. Highly recommend this place.”
“Adrian went above and beyond for me at the store. He helped me upgrade to a new phone while provided such a wonderful customer experience. He was patient and cracked a few jokes during the whole process. Give this man a raise, he deserves it. Just a wholesome human being.”
“This place is by far the most tech savvy gadget repair place there prices were very reasonable and time cinsuming I highly recommend it to any one with a broken phone or tablet”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“My husband and I just had the most outstanding customer service from Tevin! AT&T is lucky to have this gentleman as an employee. He is an expert in his field, professional and took outstanding care of the 3 customers he was serving at the same time. I will not go anywhere else in the future.”
“Ivan Pagan went above and beyond to help get my phone back working today contacting Verizon to resolve the problem . He was very patient and showed great customer service.”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Had a great experience and saved money! Went into the store to talk about Verizon Home Internet for a family member. It isn't available at the home address that we needed it to be, but Matt, the manager/owner? explained it was likely because the current capacity had been met in our area (Big Rock). He did say that the more demand there is in that area, the better the chance of it opening up again...so if you're interested in better, and less expensive home internet, put your name on their list so Verizon can reconfigure things. I personally have it and it is WAY better than AT&T "high speed".
While we were there, he took a look at my bill and was able to save us some dollars because we were on an old plan and were being charged fees, basically for nothing. He saved us enough that we added HBO Max, and we were still ahead. I highly recommend this store. I read some negative reviews, and I'm pretty sure that this is "pre" new management. Check them out... I was NOT disappointed!”
“I'm not good with tech I took my phone cause of a problem the customer service on duty asked me to leave my phone and she assured me my problem would be fixed as promised when I returned I was very happy with the outcome of the service proved to me thanks again for always being there for me when I need your help and services”
10AM - 7PM
1147-B E New York St, Aurora
Mobile Phones
“Great customer service from the young lady that works there, I went about less than a month ago, and she was very helpful. She even applied my screen protector impeccably. Thank you.”
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“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”