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“My phone has gotten hacked and I’ve been dealing with Matthew and he is very knowledgeable and patient and took me thru everything and the best way to handle this.”
“Bella was great. She made the process of getting a new phone (and transferring everything over from the old phone) easy. I'm old and ask a lot of dumb questions. She answered all of them, all without laughing. I would definitely pay her a visit if you're in the market for a new phone.”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“They speak Spanish and are very helpful. Fortune is very nice and goes above and beyond.
And just like you shouldn't go to a restaurant 30 mins before close, definitely don't go 10 mins before a store closes either, just because you think it's going to take 5 minutes, doesn't mean there won't be technical issues, and it might take longer.”
“Had a great experience and saved money! Went into the store to talk about Verizon Home Internet for a family member. It isn't available at the home address that we needed it to be, but Matt, the manager/owner? explained it was likely because the current capacity had been met in our area (Big Rock). He did say that the more demand there is in that area, the better the chance of it opening up again...so if you're interested in better, and less expensive home internet, put your name on their list so Verizon can reconfigure things. I personally have it and it is WAY better than AT&T "high speed".
While we were there, he took a look at my bill and was able to save us some dollars because we were on an old plan and were being charged fees, basically for nothing. He saved us enough that we added HBO Max, and we were still ahead. I highly recommend this store. I read some negative reviews, and I'm pretty sure that this is "pre" new management. Check them out... I was NOT disappointed!”
“Had issue with texting on my Samsung Galaxy 22+. Took over 15 min to talk to anyone, and they tried resetting the mobile and swapping the Sim card. Neither worked. I had to reinstall Google messages after I left to resolve the issue.”
“Arrived at the store with a phone issue that had become very frustrating for us. Walked in the store and was greeted by the manager Fernando. He attended to us right away. We explained the issue and he immediately took action to resolve the problem. He was very attentive to our needs and did his very best to resolve the issue. Unfortunately, we couldn’t resolve the problem but he offered suggestions and offered to assist us in anyway he can. Top notch service !
He went above and beyond to help us. We need more people like Fernando when it comes to servicing the public. Good job ?”
“I can't recommend Shadi enough!!! I had been struggling with online ordering and he gave me clear instructions. He answered the phone first ring and walked me step by step with new plans as well as different price options. Made sure I completed the whole application, was patient and made sure the equipment was picked up. Best customer service rep I've ever spoken to, thank you!!You made this process so much easier for me and thanks for being great at your job!!”
“Came in with several questions and issues needing to be resolved. From removing and adding lines, to new phones, internet and accessories. I have been a T-Mobile customer for MANY of years now, and have gone to several locations in the Western Suburbs. I would like to commend this team for their professionalism and top notch customer service. I refuse to go anywhere else now! Had the pleasure of working with Alondra who is a top tier professional and knowledgeable in her field, in addition to Scott, George, & Sandy when needed. They all make a great team and thank you for providing your customers the "above, and beyond" customer service experience!”
“I just want to personally thank Valerie at this store. She was so friendly, helpful & definitely knows her stuff! She suggested a different idea on how to retrieve some sentimental photos & video on my damaged phone to transfer over to a different phone after the screen was unswipeable. She was successful in doing so & helped me save money in the process by allowing me more options as a result. Now I can take my time in purchasing a new phone, tablet & smartwatch without the pressure of losing my important data from my old phone. Havng that as a peace of mind meant so much to me & I will personally go back to that store for my next, new purchases.”
“Stopped in here to investigate watch options for my nine year old today. Got quick, thorough information. The young guy (w/ dark curly hair) told me UP FRONT about the related fees! He also didn't put any pressure on with "limited time deal" gimmicks. Just normal, good service. I probably wouldn't be so impressed if I had never been to the Russell owned store in Sugar Grove in the past, but here we are. Thanks for being good and normal.”
“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”
“I went into this location not a happy camper. My phone was no longer charging and this is the 2nd time now I've had to replace it. Alex was the person who helped me, and I greatly appreciate his patience and kindness, even though I was quite upset that I'm replacing a phone that is less than 2 years old.
You can tell he's the kind that really does like his job and will do what he can to make the customer happy.
Thanks Alex, I very much appreciate all your help these past few days.”
“I am new to town, and I was looking for to join another phone company (prior Comcast, I was a customer for many years with another phone company). Anyhow, as soon as I came inside this X-Finity store, I was greatly welcome by Jenny. Jenny has amazing customer skills! She was agreably professional, knowledgeable, courteous, very kind, and she showed great listening and interpersonal skills. Thanks to Jenny, I am very happy with my internet/phone connection. Additionally, I sincerely appreciated X-Finity's transparency in prices, and all the options that were presented to me to best fit my expectations. Again, Jenny possesses incredible customer skills!! Then, Kenny, helped me to transfer my data from my previous phone to my new one. He also, was very professional, courteous, kind, and very patient! I was treated very well there, and I am so thankful to Jenny and Kenny for their consideration and compassion. Also, thank you so much Jenny for taking the time to share few forest preserves for my dog and I to walk in. So far, we love them all! I wish this entire team the very best! Sincerely, TL”
“Stopped in today to get my phone upgraded and I was met with the best phone experience of my life and one of the best customer service experiences ever. I believe his name was Andy, he was extremely helpful, fun to chat with, and worked through every question or issue that came up. He had said he worked for t-mobile for 17 years and I am honestly blown away with this employee as a business owner myself. I might be the first person to ever say every hour I waited there was enjoyable solely thanks to him. He is the gold standard and management should be proud to have him there.”
10AM - 8PM
2730 US-34, Oswego
Internet Service Providers
“We came in Sunday morning and Joe from the beginning was able to help get us a new phone and the issues we had our previous one. Joe was respectful and very knowledgeable to help us explain our concerns. Give Joe a raise!!”
“I recently decided to switch to Verizon from TMobile, at first very excited for the deals and all, but after placing my order there was so many issues, my phone was never delivered, people on the phone sucked, and their best advice was to cancel order because for a new customer I had to come in the store.. at this time, I had regretted my decision to switch from my current company.. decided to give it one more try and went to the store.. Mason was the one to help me, and he did an AMAZING job. After I explained my frustration, he was so nice & he literally placed my order all over, and I walked out with my phone 20 minutes later. AMAZING CUSTOMER SERVICE FROM MASON! If I could give him a thousand stars, I would!!”
“Angel was very knowledgable, and helpful with canceling my previous service and starting new service for me. Very fast. This store is nice 5/5. If you try to call xfinity support. It is terrible for now. Impossible to tell a machine what you want done sometimes and can be difficult to speak to a live person/agent. In store Angel = 5/5. Xfinity support number before angel 1-2/5”
“My phone was acting up and wanted to see my options, Jose helped me out with finding out a solution to my issues. He was insightful and honest, no gimmicks. Overall pleasant experience”
7:30 - 10:45AM 12 - 4:30PM
808 E North St, Elburn
Internet Service Providers
“It is clear and understandable where most of these reviews are coming from and I too have experienced the horror of the lady mentioned in fellow reviews. I give a 4 star review because my most recent visit was mid-day and there was nobody else around. Rude remarks are present but this woman was not too unpleasant. Actually I might go as far as to say that she was mildly helpful, perhaps because this visit was after lunch time? The service on the otherhand that is likely unrelated to this specific location... sucks. Mediacom like most communications companies is over charging and underperforming. It is unfortunate that there is no-one single genuine company with good support and service that people can rely on.”
“The tech came over yesterday and diagnosed the problem. He told me that it was the outside equipment that needed to fixed and that he would put in an order for that. He also gave me his supervisor's card and told me that if the problem persists, to call him directly. He also came in and checked out my equipment and agreed that my router/modem was a very good one and was not involved with my service issues. The tech worked for wow-way before the merger and assured me that my issue would be resolved. He was the best tech that has been out and showed me where the problem was and explained what needed to be done to fix the issue. I'll update this review after they have been out to fix the problem with the outside box.”
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“BELLA far exceeded expectations! My new iphone that the corporate store in Geneva provided me with was defective and was refusing to help me telling me I had to go to Apple... even though I was in my 30 day window of the purchasing the new phone. She was able to get me a new iphone that worked perfectly within two days and installed everything perfectly! BELLA ROCKS! I have been going to this store for close to 17 years ... I'll NEVER STRAY again... PROMISE!!!”