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February 2024 by Vik Torry
Worst place ever trying to fix one battery for 2 months and this guys take day off almost everyday day. Been here 3 times and they are closed in a working day with no notice nothing. Is sad that I have to spend so much money on the tools and this guys don’t even bother to open the store
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January 2024 by Slattt Battt
I had a very unpleasant and unprofessional experience today.
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January 2024 by Jimmie Williams
Employees are great. However the ordering system is terrible. You would think they would have more in stock items being the only distributor in the Chicagoland area.
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September 2023 by mark lathom
This place sucks went in today to ask some questions and they could'nt even answer the simplest. How do these morons work for the company they just stare at you like a zombie and mutter i dunno give me a break these people there are useless I;; buy Dewalt forget Milwaukee and their l**** employees at this location.
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August 2023 by R. KRAMER
DO NOT WASTE YOUR TIME.This “Customer-Service-Center”is the ABSOLUTE antithesis ofany of the above.Whether you are a “Prosumer” ora “Consumer”, or simply a Hobbyistyour tools are an extension of your mind.They are also- how/what I use,to “Make-A-Living”.So-don’t piss-me-off aboutNOT WANTINGto repair my Milwaukee Variable Speed Angle Grinders, because you can’t “find me”,?in your antiquated-“system”, thereforethey can’t be repaired.I bought them in that friggin store!I’ve been going there for 20+ years!For these people to so arrogantlysay, that if my tools are taken in for service and the estimate to repair is greater >thana brand new tool coststhat my unrepaired tool(s) will bereturned completely DISASSEMBLED!?!due to “Liability” - W.T.F.?! Is that?Could you imagine taking your Auto in for service-and theAuto Dealer, offeringyou a box-of-parts, to deal with on your own?!My Mind-is-Exploding-w/RAGE.Do not go here.They suck.Milwaukee Tool only wants to force the Customer away to buy new machines( not very GREEN)instead of fixing them.What a terrible Business Model.What a horrible way to build brand loyalty.DO NOT WASTE YOUR TIME HERE!Big-Red’s = Big-Loser.
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August 2023 by M A
I’m going to have to disagree with the newest comment below me. Milwaukee Tools is a great tool company with policies that are established for a reason. This company is always evolving with new technology that just gets better with quality. Thank you to the workers there for assisting me today. You guys are awesome!
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March 2023 by Robert Young
Bought a 3/8" fuel ratchet in Feb 2022. Power button broke less than a year later. Brought the ratchet in to this location to get repaired or replaced under warranty. Received an email several weeks later denying my warranty claim due to excessive damage and claiming the failure wasn't due to defects in material or workmanship. I will never buy Milwaukee junk ever again. They do not honor their warranty. Then to add insult to injury, the quoted repair costs are 9 dollars less than buying a brand new ratchet.
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March 2023 by william
I came in last week and was greeted by Maria at the front and I felt very impressed and important immediately! She handled the situation great with tips and pointers about tools with awesome Expertise! I would go back to this location just because of Maria! I felt at home and got exactly what I needed! I appreciate you and all that you do Milwaukee tool and keep it up with exceptional representatives like Maria! The business will grow strong! ?????
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December 2022 by J
Undependable hours they close when they feel like it. I called ahead of time they told me they were open till 4pm they closed early (3 in snow ! ?) Waste of gas w/our big truck.We've gone there early (opening time) only to wait for employees arriving with Starbucks in hand 20 minutes late . Milwaukee service sucks go somewhere else avoid aggravation. Switching tool platform bye Milwaukee
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December 2022 by Roy Johnston
Great warranty serviceVery helpful employee at receiving desk
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April 2022 by Jack stralina
I drove here from Joliet to see their selections of Table Saws & Sliding Compound Miter Saws.But I was told they are OOS & those Items were available Online only.I hate shopping Online.
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December 2021 by Jesus Chapa
These tool are very comfortable to use.I also like the red, Makes them easy to keep track of when you're busy
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October 2021 by Andrea Esquivel
I went in looking for a tool that was not in stock, the customer service was good and helpful. Store is neatly kept. Getting a hold of the store isn't easy is transfer after transfer.
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July 2021 by jason faber
I handed in a milwaukee 9" Fuel angle grinder over a month ago for repair, under warranty, and still have not gotten it back. I called customer service and all the said they can do is email headquarters. I still have yet to get a response.
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April 2021 by SHAWN THOMPSON
Dropped off a tool for service. Very friendly, quick, very helpful and showed me how to send in next time using the website.
