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October 2024 by Johnstone Supply Heartland
Niles has the best customer service best warehouse workers in the world
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October 2024 by Sofia H.
Manager and staff are always available to help and go above and beyond.
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October 2024 by 123 Hvac
I really like going to Johnstone supply Niles. Very knowledgeable staff. Always helpful.
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August 2022 by Red Cracker
Just got done talking to service counter at Niles. The counter person was short and quick to boot me off the phone. Won't be using Johnstone anything anymore.
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June 2022 by Douglas Pelzer
Great employees who know their store very well. They were extremely helpful. Great stock of many tools that have enabled me to get my project done right on a budget.
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January 2022 by Israel L.
I'm an HVAC Student so I came to get some tools that I need for school, IN an HVAC store, right at the beginning guys start making fun of me because I was asking for heat resistant gloves one of them said I have them in my kitchen other than that I don't use them, continue to make fun of the questions that I have which I didn't appreciate. I know I'm a student and I'm still very ignorant about the specific things and tools I need an HVAC but that does not give you the right to make fun of me. I do not recommend this store at all because of their disrespectful and rude employees. Nothing to do with Johnston supply since the location in Melrose park were super helpful and informative, just this specific store
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August 2021 by Joe B.
Customer service is horrendous at this location. I had several problems with my account online and it took almost a week for them to get back to me. I had two issues and turn around time for both was about the same.
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June 2021 by Shedrak K.
This place is amazing, the guys are like super human. Everyone has respect for customers and they love to help. Bless this place and everyone. Thanks for service
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October 2020 by Ricki Smart
Great knowledgeable and friendly counter sales men. Reasonable prices
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September 2020 by Eugeniusz Prokopek
Perfectly
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July 2020 by Mike Emerson
Very dissappointed with the service and attitude of counter help. Not helpful at all.
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June 2020 by Jay Muench
Great prices and staff!!!
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March 2020 by Bea Bywalec
I needed an ignitor for my furnace and I'm not a contractor so they made it clear that there are no refunds or exchanges. I showed them the part number of the exact item and expected that being experts, they would provide me with the exact part. The part number was no where on the box but they opened the box to show what the top looks like. When i got home and took the part out of the box, it didnt look right. Well it turned out it wasn't the correct part and I couldn't take it back. To top it off, it cost more than I normally get it for. I found another place to purchase these and will never go back to Johnstone. Johnstone was so much closer but I'm out $50 plus I have to buy another part. Shame on you Johnstone!
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December 2019 by GULZAR ALI GHAZIANI
EXCELLENT FRIENDLY SERVICE.
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December 2019 by George Jakobik
Wasted time. You will not get any response about product. No sales to public.
