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10:30AM - 9PM
Park Pointe Plaza, 14916 LaGrange Rd, Orland Park
Shoe Stores
“Sanabelle was AMAZING from the moment I walked in. She truly listened and offered out of the box ideas. If I get married again - I’ll be back because of her lol. Just kidding - but I’ll recommend her and Orland David’s bridal to others.”
“Wow!! This store went above and beyond and exceeded my expectations. They fulfilled my special order within a day and had the best prices. Their prices are cheaper than online prices. Bought couple pairs from here! Definitely will be coming back here! I recommend this store 1000%. I promise you , you won’t be disappointed. Customer service was amazing as well!!”
“Loved my experience here with Julie and definitely glad I chose to purchase shoes here instead of by going based on online reviews for different shoes. It turned out the shoes I had my eye on felt nothing like how I imagined. The custom fitting is so important and I wish I’d done this sooner! Julie found me a perfect pair of Brooks. Great selection and service!”
“I have purchased several pairs of shoes from Kevin at this store. He is so knowledgeable and friendly and his recommendations are always right on for me. Thanks for your help every time I'm in Kevin.”
“Very happy! Thank you Lord Jesus. 376 lbs. 5'8" only place Harbor Bay Tech Solid Boxer Briefs found, so my inner thighs don't chaf & blistering daily 5 miles walking. I got size 4X, & to my Blessings all 7 stretch great to fit waste or stomach. My order was online. I just want to help people.”
“I found shoes in my size which is hard to find when you have large feet. I found two pair of shoes that I liked in my size soon as I walked in the store which is a plus for me.”
“I hurried home just so I can write a review on the wonderful Olivia! She was pleasant, patient, a multi-tasker, superb communication skills and excellent customer service. The store was super crowded and she had coworkers but they were not of any service. She ended up helping about 4 of us simultaneously and got us all fitted and out in under 10 minutes! Wow! I would hope she is the store manager, if not then she needs a promotion!”
“Love this store. I have been to this location and the one in Frankfurt. Very unique clothing at reasonable prices, and helpful staff with good suggestions. I highly recommend it.”
“I needed new shoes for work because the Timberland ones I have now are constantly causing me heel, arch and food pain on the job. I was so happy to see you had a machine at your location to measure my feet accurately so I was able to get shoes that were right for me. Not only for the work that I do but also to provide stability and comfort. The gentleman Howard who helped us was great. He was very knowledgeable and kept us smiling during the whole fitting and buying process. Would highly recommend!”
“I placed an online order for pick up at the store. My husband picked up the order. My daughter tried the shoes on at the store and decided that we needed a size up. Devonte was extremely helpful with the whole process. He was very knowledgeable and friendly!”
“I love this place. The customer service is excellent. The quality of the jeans is unbelievable. I have several pairs, and they beat Levi's without a doubt. I won't ever wear Lee's or Levi's ever again. Try them out. You will feel like a million bucks with a quality pair of jeans.”
“Had to exchange shoes for a different size that we received as a gift. The people were quick, friendly and knowledgeable and offered to exchange with no problem. Since shoe size was not in stock they ordered them from the warehouse to be delivered to my home at no charge since I already made the trip to the store once. I was in and out in about 5 minutes. Nice!”
“Amy was very patient with my daughter trying to figure out what shoes she wanted. She was so nice and friendly. I really appreciate people like Amy, we don’t have many like her around today!”
“Semaj went above and beyond for me. Found a purse online that they said was in stock. I asked several people and nobody could find the purse. She found it after a few minutes. She’s amazing! She moves like a boss and definitely deserves a promotion”
“The customer service is better on the AE side. When I mistakenly walked into the Aerie side to pick up my online order, I received no welcome in from the young lady but when the Caucasian ladies entered the store they received a nice welcome. Please train better customer service on that side and hire non racist young ladies.Thank God I received excellent customer service from the African American young lady on the American Eagle side. A very warm welcome.”
“Their employee, Grace, has the BEST customer service that I’ve ever had in life! Not exaggerating at all. I was driving hours away to find Honda shirts and she went above and beyond to show me what their store had and made sure my size was available. When I got there to pick it up, she had it at the register already and a size up just in case. Come to find out, I definitely needed that size up. My daughter grabbed the xs that she also had at the counter for us. Thank you so much Grace! I really hope Tilly’s shows you recognition. We need more people like you.”
“The young manager lady who came out from the back to help me with my grandmother was so kind and beautiful. I realized when she came out she brought a positive atmosphere to the store and many other customers were very happy to see her. Even the little Kiddos running around the store trying to get her attention at the time was cute. If I were you guys I’d put her at the very top of the food chain. I’ve had help from other associates but none matched what she brought to the table. Her name was Alexis and my grandmother always ask for her!”
“Jovanna, the store manager, is an excellent ambassador for DSW. She has been working diligently to rectify an online order issue for me. She clearly takes pride in her position which is exemplified by her professionalism, personable style, willingness to help and patience. Those that work under her leadership are fortunate to have such a good role model. She's a gem.....”
8:30AM - 8:30PM
321 Collins St B, Joliet
Shoe Stores
“What a pleasure to come, this establishment treats you very well with a lot of mobility with a lot of professionalism and they don't know what they couldn't do in the mobile campaign they did it here”
“Today was my first time shopping at this mall with my mom. We had a horrible experience at Box Lunch that we were literally shaking from and we came to Loft next to finish my mom’s returns. I feel like I’m going to mess up spelling her name, I think she said it was Jojo or Juju, I’m so sorry I don’t know for sure. :,( But anyways she was SO nice. Before even knowing about our experience she provided my mom with great customer service. She then asked how my first experience was at the mall and we told her what happened and she was shocked so I’m glad it wasn’t just us. We did the return and went to get food. We circled back about an hour or two later and she was still there and so was so helpful and pleasant again which was extremely refreshing. I seriously wish every store could have this environment that she provided for us and I work in retail too so I definitely took notes from how kind she was!”
“All I have to say is the manager at this store is amazing wonderful customer service experience her name is Kendra and she helped me out with the mix-up with some gym shoes I purchased. She was so above and beyond in her assistant that she even drove out to my work location to pick up the mismatch shoes and then also had the correct ones FedEx dto my home. Needless to say I was extremely appreciative and wanted to make sure she is acknowledged.”
“Chrison was very helpful and friendly assisting me over the phone to find specific items that I was looking for. This is my go to WHBM store location. The staff is always friendly and accommodating.”
10AM - 8PM
F07A, 288 Orland Square Dr, Orland Park
Shoe Stores
“Customer service is a 10/10.the entire new staff is properly trained & know exactly what they’re doing!Highly recommend to shop at this location, reach out to them for any Type of questions or concerns they’re always happy to help.Extremely helpful and fashion forward!”
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“Tim was so wonderful to be around. It was my first time in a Red Wing store and first times meeting Tim, but he made it so comfortable that he made it seem like we had known each other for years. Had terrific insight and understood exactly what I needed per my workplace requirements. So glad I went there and will def be back again.”