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“The New Lenox branch is my home branch. Since 2007 the staff has been the best. Barb will always be my favorite Teller. Kim, Cheryl, and Sandy have handled my banking issues to the best of their ability and with kindness. The minute I walk in I'm greeted by a friendly smile and hello. I feel comfortable at New Lenox and never want the at home feeling to change. My family and I love New Lenox Old Plank Trail Bank !❤️?”
“Stacy has excellent customer service skills. I had an issue with my account and she was very helpful in resolving the problem. Her confident approach helped level off my anxiety. I would recommend Stacy to a family or friend seeking banking assistance. I actually thought she was the branch manager. Excellent job Stacy!!”
“Ava was so nice and helpful . Like when I see someone who enjoys there career with a smile. Made my day seeing a big smile like that in a work place . Thanks for counting all that money for me..”
“Went to a previous bank to open an joint account after getting married and it was a mess and confusing. Came here with my address change and updated name documents and what have you, it was so smooth. lt was a night and day difference. If you can, get Jack Burica! Personable, professional, and thorough, helps you understand everything!!”
“Very pleased with service I received. We're able to help me navigate on my phone whole process. Very understandable. Helpfully in explaining with each step taken. I want to encourage anyone looking for a bank to check them out. I had no appointment. Yet we're able to take me right away. Again thanks for excellent experience”
“I have been using this location for 41 years. The staff is helpful, professional and dedicated to all of their clientele!! Dyan is absolutely extraordinary!! Through the years, I have called her so many times with what I think is the most complicated situations and questions, yet she immediately knows the answer and helps me out right away! She is so knowledgeable and patient!! I could never thank her enough!!! The ladies at the drive-thru windows are awesome! They do their absolute best to handle everybody's banking needs as quickly and accurately as possible and with a smile!! They all do a really wonderful job at this location!! Bravo!!”
“Thank you to Barbara Buda for being so helpful and nice when opening an account! Every time I go to 5/3 bank they are so helpful and that's why I always come back!”
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“The people at the New Lenox location are amazing! Every time I come in, they're always keeping the same energy and smiles! They greet me by my name, we have friendly conversations, and its just an awesome time when I'm there.”