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“It’s a business that treats me well, I get here help with reliable parts and professional advice. Sometimes they send me to their competitors if parts are available faster.”
“As a newly-single mom I am relearning and learning how to do a variety of home repairs and home improvement projects. There are many hardware stores in Naperville, but only Ace takes the time to understand the need and provide options. Not one big box store did that for me this summer. I will always go to Ace.”
“Receptionist very helpful - put me immediately in the section of the store where I found the type of faucet I was trying to replace.
Chad Fuko - very professional, knew his product thoroughly. Chad took one look at my faucet picture and said “Devonshire - $381.29” I never thought I was going to find my 16-year old faucet. Chad nailed it in 1 minute. Two forms filled out via email, and I had my faucet - and a very happy wife. Doesn’t get any better than that.”
“Excellent product with good quality and good prices and employees very helpful 10/10! The only bad thing is the rebait that you have to mail the receipts and I would like it if it were to be like Walgreens app, everyone having their account and their saving rewards in the app and could use them anytime!”
“Always greeted when we come in. Staff always ask what they can help us with. They sell key fobs and program them.Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!”
“We always have a great experience at this location. From sales, parts, or service departments.
Matt, the store manager, has an abundance of knowledge when it comes to all aspects of the green industry. He's directed us to what's the best products, not what's the most expensive. Super appreciated!
Margie, over in the parts department, always has a smile that makes us feel welcomed and assists us with all the odds and ends we need to keep our operation running smoothly.
All in all, the staff across this location is awesome to work with. We look forward to bringing them more business as we grow our own. Thanks, Russos!”
“The great guys at Ferguson not only helped me determine the part I needed, but also found it for me at one of their branches where I got some helpful advice about installation. Thanks!”
“I rarely go to ACE but this black Friday I've decided to walk in see what the have, well I came across this deal, and all I can say that is a crazy deal for a smoker like this. From now on, I will definitely stop by more often, friendly staff, pleasant environment, thank you.”
“I visit this location for every little thing I may need in and around the house!
Immense collection of kitchen accessories, appliances, household stuff, outdoor accessories furniture, building materials, and so on. Basically, any little/bug item you may think of will be available here.
Sometime back, I purchased Vinyl floor planks from here. We were not very sure which ones to get, so we approached one of the associates who assisted us with our query.
But my most recent visit here was exclusively for plant shopping. Spring is here and we need more plants both indoors/outdoors. I like their plant collection, most of the plants I've purchased turned out to be good. But I’d still say to use your judgment before buying.
The self-checkout section is a real-time saver, no need to wait in lines. I simply use the self-checkout whenever possible.
Plenty of parking most of the time, no matter what time of the day I visit this location.”
“I needed assistance/guidance with a large diy shelving project and Mike in lumber was a BIG help! He directed towards his recommendations, which were spot on what I wanted, and even cut everything down for me so I could fit it in my car. Shoutout to Mike for his professionalism and excellent customer service!”
6AM - 10PM
2920 Audrey Ave, Naperville
Hardware Stores
“We had some issues with an online order recently (wrong items sent etc) and weren't getting much help from the online customer service representatives that we called at first. Both referred us to the store for the order issues. Manager Liz called and took care of both issues very quickly and was patient and personable the entire time. she also provided some tips and recommendations for future purchases. I will definitely try and do all my purchases in store from now on. Customer service was excellent. We appreciated her friendly help during this busy holiday season!”
6:00 AM - 9:00 PM
Parking lot, 1440 South Route 59, 1440 Illinois Rte 59, Naperville
Hardware Stores
“I wanted to buy a Razor electric dirt bike for my grandson. The bikes are available online, but need to be assembled. I contacted Lowe's and spoke with Jasmine. The level of customer service from Jasmine and her team was exceptional. She ordered the bike and kept in contact to let me know when it arrived at the store and when assembly was completed. She even arranged to have the bike kept in the customer service department until I was ready to pick it up so it would not get scratched. Jasmine and her team were amazing! If you are looking for a bike, I highly recommend Lowe's.”
“There is a greeter as you enter where you can find what you want by asking right when you enter. The selection is quite extensive with different price points. I will definitely return when I am in the market for a new product.”
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“It may not have the selection of Home Depot, but what it DOES have are people who are friendly and knowledgeable. Literally, you could walk in with a screw and there’d be someone who knew what it was and knew where you could get more.”