Average dealer. Managers did not return calls. Sales staff was good with follow-ups. Service was difficult to schedule (including recall work). Ended up having service performed at another Ford dealer in the area. They were great.
November 2023
Darren was excellent to work with on buying my new Bronco. He was very knowledgeable about everything in the car and made me feel comfortable throughout the buying process. He even came in on his day off since that was the best day that worked for me to process the deal. Overall great customer service!
November 2023
I had an excellent experience in Fair Oaks Ford. Traded in my truck for a new vehicle. Omar N. Was very professional, courteous and helpful. He is, what I feel to be, a great asset to Fair Oaks Ford. Good job, Omar and Fairoaks!
Welcome to Fair Oaks Ford in Naperville, IL, where We'll Beat Any Deal. Our Ford dealership in Naperville, IL, has been in the business of making customers happy for more than 30 years. So how do we do it? How do we keep our customers coming back time and time again? We're well known throughout Naperville and beyond for our outstanding reputation. Just go ahead and take a look at our excellent rating on Google+, or our A+ Rating from the Better Business Bureau. Or, check out DealerRater. We're rated No. 1 in Illinois, with more than 2,000 reviews and a 4.9 rating from our customers. On top of all that, we have an award-winning Ford service center and are a three-time President's Award Winner for Outstanding Sales and Service.
