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“I recently opened a new account at the Mt. Prospect location. Very nice people working there. Daniel was outstanding in assisting me with my banking needs and challenges. He was very helpful and accessible. This is old fashioned customer service that people are craving. They don’t use overseas call centers! Great experience.”
“10/2024 5* First time at this branch. Still looks like new! Nice facility and the staff were friendly and helpful. Elizabeth was helpful in all I needed to do. Even added a little advice which I appreciated.”
“Edit, after not receiving cash out of ATM, I filed dispute report with a banker, excellent man, he took it seriously and straight it all out within 24 hours. The humans that's behind all these automation are excellent at this branch that I dealt with, thank you...Do not use this ATM, it will not give out cash but will deduct it from your account. you would have to dispute the fail transaction, it could take up to ten days. Stay away,...they are so cheap to replace this even with record profits. So many people were lineup to straighten this out”
“I've been with this bank for several years. I don't know how much I can say I appreciate the call center staff and being rerouted and given incorrect information. Then a "Donna" in the domestic disputes department with her uncaring attitude and nonchalant behavior, ? I was going to just delete everything for this account. But, when I saw they reversed the overdraft fee, I did calm down a bit more. There are some good and definitely a lot of bad.”
“I went here on New Years Eve, thru the drive thru. The woman that took care of me was amazing. She was extremely helpful, and, very friendly. I came back a few hours later, to do more business and she recognized me and said she was glad to see me back again. The Huntington employees seem so much nicer than the previous TCF ones were.”
“"I had the pleasure of working with David for both my personal and business accounts, and I couldn't be more satisfied. His expertise and dedication in addressing all my financial needs were exceptional. David's personalized assistance and attention to detail truly made the process seamless. I confidently give him a 5-star rating and highly recommend his services."”
Open 24 hours
940 E Rand Rd, Mt Prospect
Banks
9AM - 5PM
200 E Kensington Rd, Mt Prospect
Banks
“The Friday evening staff was super helpful and friendly today! They were able to accommodate us without an appointment. While we were being helped we witnessed them handle a rude customer in a professional manner as well.”
“I have found the staff at this branch consistently friendly and helpful. Swati Gandhi recently helped me make some changes to my account, and she did an outstanding job. Keep up the good work!”
9AM - 5:30PM
15 E Prospect Ave, Mt Prospect
Banks
9AM - 5PM
200 E Kensington Rd, Mt Prospect
Banks
“Thank you for helping me open up my bank account today. As well as taking the time and putting in all of the effort you did today to make it work. A truly wonderful person! Thank you again, Sabrina!”
“After having a negative experience at another branch we were ready to leave Chase bank as a whole. This branch redeemed itself and provided an amazing experience. A teller who I believe was named “Art”, was incredibly helpful and patient with us. Will be coming back!”
“Our mortgage was recently changed to PNC Bank so we scheduled a time to talk with Thelma Lugo Gonzalez, and was very satisfied with her knowledge and experience in our matter. Most definitely 5 star treatment we were givin, and now has us thinking about transferring some of our other accounts to this Bank "branch" because of the professional manner and curtiousy. Thanks again and I can see why more people want to use PNC Bank. Excellent employee's”
“Not too busy branch and teller was prompt and efficient. That is not the usual service I get from this bank locations - moving forward , I am making this my home branch.”
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“My five stars are for the Mount Prospect branch. But I will be comparing this branch to the Des Plaines branch. The Des Plaines branch, I would maybe give one star to it.I much prefer the MP branch over the DP branch. MP branch makes you feel welcomed and appreciated. It does not have a cold feeling, like DP’a branch.Teller’s are polite, professional, and quick. Unlike the DP branch, tellers talk way too much to the ppint where it orders uncomfortable. I am the kind of person that wants to go into the bank. Do what I need to do and leave. And at Mount Prospect branch I can do that however at the Des Plaines branch there’s one teller who just talks and talks and talks, and even when you make the hints that you are ready to go, you’re there for an extra 10 minutes after you did your banking business.”