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“Gianni was extremely helpful with setting up my new phone & watch in a quickly manner. He was able to answer all my questions and make sure I left happy with my new phone!”
“Mobile Generation is the best and TK is their best. I had a complicated situation with multiple phones, insurance, upgrades, etc. and customer service left me with a poor understanding of my options. TK is a true expert who explained everything so clearly and quickly and I feel confident that I made the best informed choice. If you want to really understand all your options come here and they will get you sorted.”
“We recently purchased a new TV and were fortunate to have Josh Hoffman deliver and install it. He is top notch and it’s clear that he’s an expert in his field. Josh spent time ensuring that we fully understood the features of our new TV and patiently walked us through all the new components. We’re very pleased with our purchase and thanks to Josh, feel comfortable navigating the latest functionality.”
“Julian did everything he could to make sure I got out of there with a good deal and a new phone. Although I was there for a long time because they were having computer issues, not his fault and he apologized profusely, he made it a great experience and saved me hundreds and hundreds of dollars.”
“Experience as a seller: Easy in & easy out. Sold 2 watches in under 15 minutes. Fair prices if you're used to selling to establishments. You're not getting eBay price, but you're not dealing with eBay hassle. Would sell here again anytime.”
“Yesterday, I visited this store and purchased a new phone. Natalia was the one who assisted me, and I cannot emphasize enough how beautiful, polite, and smooth she was. She possesses extensive knowledge, and the entire process of transferring my number took only a few minutes. This was by far the best experience I have ever had in a cellphone store. Natalia truly deserves a big promotion and should be a supervisor. It is extremely rare to encounter such a remarkable personality in the sales department. She was incredibly helpful and answered all of our questions. Despite having had many negative experiences while shopping in other stores, I still can't believe how exceptional she was. I will definitely be coming back! Thank you so much, Natalia. I wish you all the best, and I sincerely hope you will be promoted to a higher position because if anyone deserves it, it's YOU!”
“Dominique and team did a fantastic job helping me out during my visit. I had a complex work problem that needed immediate solving, and they wasted no time rolling up their sleeves, and ensuring that they found me a fix. Great Verizon store, and an even better customer experience!”
“The delivery team kept me aware thru texts where they were and expected eta. They arrived on time and brought the appliance to my 27 th floor condo.All was done fast, near and professional. I prefer using Grand Appliance over other dealers.”
10AM - 7PM
3019 N Clark St, Chicago
Electronics
“Kelvin helped me out at the store and made what can be a stressful situation into an enjoyable one. He helped me get the best deal and would recommend kelvin and the Clark Verizon store over a closer location.”
“Came in confused to get a new phone ...The representative named TAHREEM FATIMA,made it very easy .She helped me get a phone way cheaper than any other stores...I totally recommend this store..Whenever you are here..just call her out .cause she is just awesome”
“Shelia was so very helpful!!!All our communication was friendly and helpful and sincere. A replacement hose was needed for an old vacuum. She got it order in a few days!!! Then with persistence of an angel changed it out while I waited. Grateful for dealing with a business that truly is service oriented to it’s core!!!”
“So glad I stumbled upon this place. Incredibly reasonable pricing on par with, and often beating, big box stores but with super knowledgeable and honest, transparent staff. As someone who was looking to graduate from the more "intro" gear that I had, these guys really helped me to understand where I was in my journey and why I wasn't where I wanted to be. Traded in some gear and dramatically upgraded with their guidance (and not draining my bank account). Hard to imagine that I will go anywhere else for HiFi needs as long as I live in Chicago.”
“5 stars for Damian at online order pickup helped me with an exchange. Super friendly. Polite, knowledgeable. This individual fully understands great customer service. I do reccomend shopping here for the good service and protection plans!”
11AM - 7PM
5029 W Montrose Ave, Chicago
Electronics
“Quick replacement of my IPhone screen, and a reasonable cost at $80 before tax. Quoted 30 minutes to do it, only took 20! Friendly fellow, and two weeks in, the phone still works perfectly. I've got one more cracked screen, so I'll be a repeat customer. Highly recommended for iPhone screen replacement.”
“I have a scooter and the wires came loose on my blinker, i went to another shop and they really didn't seem interested in helping me because it is such a small repair. Anthony took the time to fix the light bar while I waited because blinker I kinda important.... great shop”
“I came in to pay my bill earlier today. The young lady Amanda that worked there was very helpful and friendly. She was very patient with me and took the time to actually listen to what I wanted/needed. I didn't feel rushed at all, and she answered every question I had. She showed me some different phones and accessories for my upgrade. If anyone decides to go here, I'd definitely ask for Amanda!”
“Eddie was great! Customer service was the best I've had at any T-mobile location I've been to. I was in and out picking up my phone. Ask for him when you go. :)”
9:30AM - 6PM
6137 N Clark St, Chicago
Electronics
“Had a LG 32" tv that suddenly had no picture (but was getting power). Took it in for a diagnostic to Minas since they're listed as an LG service center and in the neighborhood. $39 for the diagnostic and Raffi thought best guess would be the main board. Since it's a 32" tv, he suggested going with a new tv since the part, new would be $160+. (Aram did also offer that they had a 32" in the store for $99). Raffi was open to me making a low cost effort to repair the tv by having a $20 part shipped from a recycler to the shop. Though the part was an exact match for what was in my tv, it didn't fix the problem (suggesting it would be a more complicated problem with the display itself). I took care of returning that part. All these checks were part of the $39 diagnostic. They took care of recycling my old tv and I went ahead with shopping for a new 32" tv.”
“Mathew Is the most helpful person I have ever met. I am not very good on cell phones or operations. he was amazingly, patient, helpful and knowledgeable. So happy he was here and available to help.”
“amazing work here! I got helped by Kelsy and she did an amazing job. really nice and helped me open my new account here. I will be coming back to kelsy thank you!”
“OMG!! The customer service at this store location is the best I've encountered abs I've been with t-mobile for over 25 years!
Professional, patient, attentive to every single customer's needs that I saw, including my own.
I went in to purchase a new phone. The manager, Martha, helped me update my plan and account and do a trade-in to save me money. Geneva helped me with my hardware and accessories. Jayleen helped me with transferring all my data. This team was outstanding.
I live over 20 miles from this location, but I'm willing to drive to them for all my future needs and purchases!!”
“Fixed Samsung 55ich tv that I bought from marketplace that came damage with LEDs fixed LEDs in less than a week and got my tv up and running also gives 90 day warranty employees are very friendly and dedicated to there work”
“Roman Sokolov and his brother are special gifts to the Chicago area if you're in possession of medium to hi-end amplifiers and equipment. I've gone to them for years with an array of issues. Starting with a repair on the volume pot on my college 1980 Aiwa integrated amp that I was sure was destine for the recycle bin. I've got a higher end Tandberg power, preamp and FM tuner set that he keeps like new for me. Be ready to see more piled up old electronics than you've ever seen in one place. But Roman is organized and first rate. You won't find people doing their work anymore.”
10AM - 7PM
4714 N Broadway, Chicago
Electronics
“Jorge was exceptional. The smoothest transaction and super helpful. Such a helpful employee. I never know how to do phone or internet things and Jorge made that experience such a breeze. Dude should get a raise.”
10AM - 8PM
141 Skokie Blvd, Northbrook
Electronics
“Went to TMobile Northbrook during holidays about 6 mo. ago. A very nice knowledgeable man named Spenser helped set us up as new customers. I was nervous about switching but have had ZERO problems with their 5G cellular service traveling to other states too. We also have their portable home internet which we take on the road with us for instant wifi. We love Tmo!”
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“Carlos is the best. Traded in my phone and was transparent about my families bill being outdated and saved us nearly $30/month! Will always go back and see Carlos.”