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“Great "small town" hardware store. Never understaffed. You can always find someone to help you. Very nice selection and competitive prices. You can shop online and pickup in store, or go in and talk to someone if you're not sure what you need. Services like screen repair and key duplicating are offered. Plus, you can get in and out in five minutes, and you don't have to walk a mile wandering down endless aisles filled with everything except what you need. The best attribute, though, is the people. Helpful, friendly, and a pleasure to do business with.”
“Cashier Michael is just trying to do his job. There is no reason for rude customers (Iike I experienced ahead of me). Be kind people. I hope he had a better day.”
“It’s a business that treats me well, I get here help with reliable parts and professional advice. Sometimes they send me to their competitors if parts are available faster.”
“This place is not massive and might not have everything you need but the people here are always simply lovely: I always call them to ask different things if their website is not conclusive and the staff, whether very young or older are always polite, respectful and checking for me their stock or reserving items to be picked up a bit later. I wish there were places like this and people like them reproduced in every single town in the world - in the UK you can only dream to have such good customer service. Well done.”
“I called the store to learn about a snow blower. Fran helped me, she may be the manager or assistant manager or just a fabulous associate, but regardless, she had the snow blower waiting for me and she answered all of my questions. I was out of there quickly and happily.”
“I don't know how this happened but I went in to buy four screws and four washers. Somehow I ended up paying seven dollars for them. I was still in the parking lot and figured this is not right. I go back in and they saw I had been overcharged and it only cost about two dollars. Strange to be so far off. But they fixed it with no problems”
“Great place with great service! I took my son in for a problem that we couldn’t figure out (I even broke my drill trying) and also had a car dealership try with no luck. I came in and worked with John who went way above and beyond to help us. He was able to get it and also helped us in the future too. I can’t thank him enough, Great man and Ace is very lucky to have him.”
“Absolutely delighted with my visit to Menards. The store is well-organized, making it easy to find exactly what I needed. The staff was incredibly knowledgeable and went out of their way to help me with my project. The range of products is impressive, and the quality is top-notch. Prices are competitive, and I even found a few great deals. I'll definitely be returning for all my future hardware needs. Highly recommend!”
“What's not to love when the conversation deals with inexpensive tools, gadgets and the like. It's possible many of their goods are produced overseas and if that's a bother, seek out online whiteboards that discuss all the American made items. Stopped in randomly to look around. Found a handy tool to clear a clogged sink(in seconds), a ridiculous amount of rubber bands and a set of tool box accessories, all of which were on sale. There is always some sort of price reductions on useful items you may not (necessarily) need but could have use for one day. With that said, also got some solar pathway pucks for the yard. As seen on TV quality. If you have one of these local to you, it's worth joining their loyalty perks program so you stay up-to-date on price breaks. If you're in the services/ trades, they have many of your needs and offer used equipment for sale.”
“Greg the store manager was extremely kind and helpful. He went out of his way near closing time to assist us. We had two other associates assist us first. They were working in the houshold cleaning products aisle who were wonderful as well.”
“I bought 60 bags of mulch and had them delivered The manager Jeff was so courteous The two delivery people where great but I didn't get there name great store great service”
“Daniel in the self pick up garden section was an amazing person and helped a bunch I had quite a few thing and he helped show me where the thing were and continued to help me load need a lot more people like him in this world. Thank you Daniel!!!!”
“Always greeted when we come in. Staff always ask what they can help us with. They sell key fobs and program them.Recently ordered a key fob.. cheaper then the dealer... Joe did the setup. 5 minutes later key fob failed. He was on the phone with the manufacturer right away! New one to be sent out. But Joe calls me 5 minutes later and says another one was located!!! Joe programmed the new one and made sure it was working. Even found out the first one was defective from the manufacturer. His professionalism and customer service is very much appreciated!”
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
“What a great place!!! The older staff is always amazing, while with the younger staff you can have a mix of both attitudes. We got from her all our drills and garden machinery and even saved hundreds of dollars due to offers they had. Even when our 4 arborvitae trees died after a few months of taking care for them, we showed the staff a picture of their state and the staff refunded us straight away. That is good customer care. The place, just like all the others are very well organised and you find just about everything, even cheaper than on Amazon. I guess sometimes is well worth getting out of the house.”
“An extraordinary helpful associate named Laura went above and beyond. I arrived way ahead of my curbside delivery notice after driving a considerable distance. Instead of perhaps telling me to wait until my notice arrived she took about ten minutes to help get my order secured ahead of schedule. I really appreciated her efforts!”
“Arlene is the most efficient and helpful salesperson. I've worked with her for years and I refuse to work with anyone else! She always treats my clients the way I would, which is what I look for in a partner. Sue truly is the best!!!!!”
“Wow! This Ace is the place! Keith, Dennis and Gail did an amazing job helping me. Attentive and knowledgeable, I have no trouble spending my money here. They couldn't have been more courteous and accommodating. I wish I had more time and money to spend there, but I will definitely be back soon. Thank you very much for such a great experience!”
“I would like to thank Serena at store # 1957 for her kindness and help. I was complaining to my husband as we walked around the store and needing help and the only help we got from a guy sitting down with no customers is a finger point, then when I returned with more questions he just remained seated and pointed to another place for me to look, I just feel he should have gotten up and showed me. Once I got to the garden area there was a super helpful employee named Serena who whent above and beyond what was asked. We payed for mulch and was told to pick up outside and just drive up and load into car, well we discovered they did not have our mulch outside so parked and went back in with a cart to load up our bags from inside the store instead and she offered to go get it for us. Super helpful and kind. These kind of employees need to be recognized and compensated.”
“I've been to this store several times. The store is always clean and signage is great. Employees are helpful.
An employee named Chris was very helpful on Sunday as he cut several pieces of wood for us.”
“I visit this location for every little thing I may need in and around the house!
Immense collection of kitchen accessories, appliances, household stuff, outdoor accessories furniture, building materials, and so on. Basically, any little/bug item you may think of will be available here.
Sometime back, I purchased Vinyl floor planks from here. We were not very sure which ones to get, so we approached one of the associates who assisted us with our query.
But my most recent visit here was exclusively for plant shopping. Spring is here and we need more plants both indoors/outdoors. I like their plant collection, most of the plants I've purchased turned out to be good. But I’d still say to use your judgment before buying.
The self-checkout section is a real-time saver, no need to wait in lines. I simply use the self-checkout whenever possible.
Plenty of parking most of the time, no matter what time of the day I visit this location.”
“Need more employees here! Not enough people to help me with things but the ones that are very helpful and good. I have no clue about many things and it was tough finding someone to help me with my project I waited 30 minutes. I understand there is limited people working right now but they are open and essential and need more people to help someone like me.”
“I needed assistance/guidance with a large diy shelving project and Mike in lumber was a BIG help! He directed towards his recommendations, which were spot on what I wanted, and even cut everything down for me so I could fit it in my car. Shoutout to Mike for his professionalism and excellent customer service!”
“We had some issues with an online order recently (wrong items sent etc) and weren't getting much help from the online customer service representatives that we called at first. Both referred us to the store for the order issues. Manager Liz called and took care of both issues very quickly and was patient and personable the entire time. she also provided some tips and recommendations for future purchases. I will definitely try and do all my purchases in store from now on. Customer service was excellent. We appreciated her friendly help during this busy holiday season!”
7AM - 8PM
2920 Audrey Ave, Naperville
Hardware Stores
“We had some issues with an online order recently (wrong items sent etc) and weren't getting much help from the online customer service representatives that we called at first. Both referred us to the store for the order issues. Manager Liz called and took care of both issues very quickly and was patient and personable the entire time. she also provided some tips and recommendations for future purchases. I will definitely try and do all my purchases in store from now on. Customer service was excellent. We appreciated her friendly help during this busy holiday season!”
8:00 AM - 8:00 PM
Parking lot, 1440 South Route 59, 1440 Illinois Rte 59, Naperville
Hardware Stores
“I wanted to buy a Razor electric dirt bike for my grandson. The bikes are available online, but need to be assembled. I contacted Lowe's and spoke with Jasmine. The level of customer service from Jasmine and her team was exceptional. She ordered the bike and kept in contact to let me know when it arrived at the store and when assembly was completed. She even arranged to have the bike kept in the customer service department until I was ready to pick it up so it would not get scratched. Jasmine and her team were amazing! If you are looking for a bike, I highly recommend Lowe's.”
7AM - 8PM
2111 S Randall Rd, Geneva
Hardware Stores
“Knowledgeable and very nice to work with. Has a great variety of tools and trucks to use and have been going here for a few years now. Will assist with any issues you have and have pretty good rates compared to other competitors.”
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“Only a select few individuals possess the fortitude and expertise to be chosen to run Menards the third largest retail hardware store chain. When you see Tim, the general manager and has been able to instill his morals, integrity, and knowledge into the employees, fostering an environment of growth and learning, but seeing an environment, where all the employees feel like, they are part of a professional sports team, and act accordingly! The employees are not only passionate about their own development but also every customer fulfilling their needs.The general manager’s unique skill lies in earning the respect of all employees, not through mere demands, but by demonstrating genuine care for the store, the customers, and most importantly, their well-being. This unwavering commitment to employee welfare has fostered brand loyalty among customers. They remain patrons of this location even if it means traveling further or going out of their way. Such customers become lifelong patrons.Unlike a dictator who delegates menial work to employees, this general manager has created a cohesive team by working alongside them. Employees witness firsthand the general manager’s dedication and hard work in achieving shared goals. Every customer is greeted with a smile, and every employee knows their role in ensuring that every question receives the right answer. If necessary, another associate steps in to provide expert assistance.I wholeheartedly recommend this store! Once you experience it for yourself, you will understand why customers keep coming back. Whether you need help with your current DIY job or simply want to chat with friendly faces, this store is your one-stop destination.”