Mobile Phone Accessories in Moline, IL

“Cassie is great! I was having issues setting up a business line with the Verizon call center and she had me in and out within a half hour! I will be doing all my business with this branch in the future.”

“Yousuf (Moline store) was awesome. He made buying an upgrade very simple and offered phone tips (e.g. charging) which I'd never known. I don't have to go into the store often, but there is always a customer in there changing to Boost because they are dissatisfied with their current provider!”

“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”

“As the only employee scheduled to work on a Sunday I thought Avalon did an excellent job. A short wait was understandable and quite acceptable to me given the circumstances. She quickly assisted in solving my issue. I found her professionalism, personality and expertise to be outstanding and left with a very positive feeling from my visit.”

“Most the times I go there Tiffany ends up helping us. I bought my 1st iPhone and it wouldn't let me create an account. Shes so far went above and beyond trying everything ro set one up. She called apple and sat on the phone with them forever and even though we haven't got it set up( due to apple) shes been so helpful!”

“The Moline Boost mobile had great customer service however the East Moline Boost mobile customer service person in company of male companion and child was not
Went there twice for help and she, name beginning with an m had seemed preoccupied with personal matters other than customer service matters
And I am not sure of what the odor was in that store”

“The team at Cricket Wireless was extremely helpful and patient. Kiwi was very professional, and her experience showed as she fixed and worked through our plan changes and technical issues. Dee was being trained through this, her enthusiasm and willingness to learn where refreshing to see in today's service industry. For what's its worth, I would highly recommend this store. I will definitely be returning”