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“Kyle was awesome, he helped me out with a super confusing phone problem and was there for every step of the way, he managed to take care of other customers at the same time which was impressive.”
“Tony, was a big help with my transition from t- mobile. It was a complicated matter having forgotten my pin from T-Mobile..Tony looked at me & said, I got this, I'll get it done ..after a few phone calls he got me up & running..He is a great guy, calm & confident...Really good store at the mall, great team..”
“Well first and foremost i'd just like to say the representative named Jazz was very patient, polite, and extremely professional P.S. I honestly both believ as well as think she is definitely 1 of the best managers I have ever had the pleasure of assistin me.”
“These guys are the real deal. I brought in a Dreamcast, thinking it would be too old for them to work on. Instead, they were able to fix it right up. Great business! I’ll be sending all my friends/family there.”
“I go here to buy all my electronic toys. Nobody can beat their prices, staff is very helpful & knowledgeable. Much better than Best Buy, and more cost effective.”
10AM - 7PM
963 Brook Forest Ave I, Shorewood
Mobile Phones
“went here on the 22 of august for a new phone plan to replace my current one and was greeted by a tall, handsome, dark and brooding man with luscious lips named sergio and he helped me choose the perfect phone plan! i will be coming back here for any of my phone service needs and i pray i will see sergio once more! my only complaint would be he didn't leave me his number :(”
“Located in a modest strip mall is this local favorite. The meat here is fresh and local- you can get 3 different size burgers- allows hearty and dainty eaters to visit exist We had a 1/4 pounder with Swiss and grilled onions- bun was fresh but would have been nice toasted. Bottled beer available with fountain drinks. Would return”
“Craig went above n beyond for customer service.He was very knowledgeable n shared what i needed to know. Information that is usually TOP SECRET .Like , how to use your phone properly.He was a breath of fresh air.I appreciated him.”
“Jacob, the rep that took care of us is incredible! Calm, knowledgeable and worried about assessing what you need!! He is the diamond in the rough of lack of customer service these days! Any organization would be so lucky to have him!!!”
“If you are getting a new phone, and are technologically challenged, like I am, head over to Boost Mobile on Larkin Ave. and ask for Alex. He switched all my info over to my new phone for me (not his job) and even offered to go out and sync my new phone to my car (certainly not his job). I declined his offer to sync it to my car, but that offer was so going above and beyond in the area of customer service! The next day I went back because I needed help with something and Alex fixed it by pushing 2 buttons (embarrassing for me). He told me to enjoy my vacation, which he remembered I was going on from the day before. Alex is a wonderful asset to that store!”
“I’ve had bad experiences with third-party T-Mobile stores before, so I was hesitant to visit the one in Channahon. However, I needed to handle some trade-ins in-store, and to my surprise, the process was smooth and hassle-free. The store manager, Jesus, and rep, Noah, were incredibly helpful, resolving an issue with my trade-in quickly and without any trouble. I highly recommend this store for all your T-Mobile needs!”
“This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!”
“Today the great pros at Verizon Shorewood were heroes. They helped my wife and I upgrade our phones and then transfer our old phones to my in-laws (age 84 and 89). They dealt with four phones and did a great job with patience and professionalism.”
“Very nice experience I like the set up they have tables to sit at. All staff was extremely helpful and courteous our sales rep Leo did an amazing job getting us all the promotions we qualified for. He was very patient would definitely be my store if I lived in Joliet.”
9:30AM - 7:30PM
1701 N Larkin Ave Suite 601, Crest Hill
Mobile Phones
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“Had the most pleasant experience with John, today! Extremely knowledgeable, kind, and all around fun guy. He made the experience quick and painless! We will definitely come back to this store for all future Verizon issues and purchases. John is the best. John deserves a raise. John is the GOAT!”
“Carlos was very knowledgeable and helpful! He made my store visit pleasant. He listened, recommended and demonstrated the devices that best suited me. I left home as a very happy customer with a brand new iPhone. This location just gained one new loyal customer!”
“I had a great experience here! The employee, Maddox, was very helpful and helped transfer my phone number from Verizon after i was having difficulty! Great place to go to! Highly recommend!”
“10/10 Stars!!! KJ Is awesome! I’ve been to numerous t-mobile locations. This one in Shorewood has the most friendliest and helpful staff, always. My Iphone was having some major issues and KJ did everything he could to get it back and running. KJ and another guy working also had a lobby full of customers come in right after I did, and were able to assist everyone in a timely manner. Favorite Location by far”
“Would highly recommend this Verizon store. I made changes to my plan and purchased 2 phones with a Verizon agent over the phone. I then needed to exchange one of the phones. I went to my local Verizon store and they told me to call corporate - then corporate told me I needed to go in store - I was going in circles. I happened upon this Verizon store and they were wonderful. Greeted me upon entering store. Itzel helped me and went above and beyond. Fantastic customer service! She gave me her card and told me I could come back to see her for the next step in my process. I returned to see Itzel but she was not in, so another rep helped me (Isiah, I believe) and he went above and beyond also. Setting up features for me - making what I had to do very easy for me. Felt very confident in his expertise. Customer service at this store is excellent!! Thank you for doing such a great job!”
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“I stopped in this store and few weeks ago because I needed a new phone. Joey helped me set up my new phone and answered all my questions. Now I came to drop off my old device for a trade in and Brian helped me factory reset my old phone (which was giving me alot of grief) and helped me with the trade in process. Thank you so much for all your hard work and great customer service!”