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June 2024 by SANDRA FRAIRE
Ever since old national bank took over first midwest bank it all been down hill from there. First I can't rely on my money if my balance is $100.00 because I will get charged 8.99 if I go under. Second and the worst of all. Someone rejected my refund from the irs. And me thinking is the irs's fault. I've never had problems before. That's why I'm switching as soon as can. Think twice before opening an account with them.
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May 2024 by Pamela Dixon
The best ?
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October 2022 by john winkle
ONB has a ridiculous policy for stop payment on checks. I had two checks stolen from a mailbox and came in to place stop payment orders on both. There is a fee per check that they did waive this time as I had a police report number. Unfortunately ONB will only stop payment for 6 months then you have to continue renewing every 6 months. Its almost as if ONB is helping the criminals. What a scam. Other banks charge you once and the check is no good, apparently ONB found a way to bring in extra money by allowing stop payment checks to become active again. This is an exceptionally poor way to do business and is in effect punishing customers that have been victimized. Customer service was also unhelpful on their phone line as after asking to speak to someone about this policy I was put on hold for over an hour before I hung up. Way to go ONB, nice way to show you care for your customers.
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October 2022 by Leonard Rockstein
Ever since the merger you can’t contact them by phone, they are the worst
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October 2022 by Peggy Williams
A very busy day because of change over, other wise business is smooth in and out looking forward to back to normal.
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October 2022 by Juanito
Closed my account and went to chase. It’s ridiculous how long you got to wait and get locked out of your accounts
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October 2022 by Samantha “Sam” Wardisiani
Old National bank is such a mess. This whole merger is garbage. First Midwest was way better. Definitely am switching banks
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October 2022 by Yolanda Willis
Horrible Bank i wouldn't advise anyone to bank here. Nickel and dime bank with Horrible customer service. I wish I could give below 1 star I definitely would. Please customers dont waste your time here.
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September 2022 by Charles Arroyo
Ever since the merger, nothing but major issues, they don't answer the phone, the auto-mated banking by phone is broken, so you're put on hold...the client service has changed dramatically, very disappointing to say the least...so far unrateable...
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August 2022 by David Twombly
2½ hours waiting for anyone to pick up. I can not do any banking. Any array of bills due to be paid but can not be. They have emphatically dropped the ball concerning their merger with my bank, First Midwest Bank. I tried to contact them for "On-Line Banking", they said they sent a verification code to my land line phone number that I canceled almost ten years ago. They then asked "if this is incorrect, call this number" which is the same number I waited 2½ hours on. How disgusting. Why would two banks merge into what seems like an abys? No preparation, no one manning the phone banks. What a despicable fiasco. If this is the way Old National Bank does business ill have no business with them. Fuming to say the least.
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August 2022 by S None
This merging thing is not working at all.Cant get online, make an account then can't log in, username and pass word not recognized. Sucks, Can't talk to a rep, they're closed due to high volume of calls. Replacement debit card $7, was free with first midwest. Looking for another bank!
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August 2022 by James P Hall
I see the bank employees are friendly and help and the new bank has more to offer and have. An great security and secure credit card and get bank tellers and branch manager they all take pride in what they do to help customer and new customers
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July 2022 by Paul Danisson
My account was locked after a totally botched merger, after 5 hrs on hold I went to the branch first thing the next day and they were able to fix it. Very professional and on the ball unlike the inept corporate office
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July 2022 by Samantha Wardisiani
Old National bank is such a mess. This whole merger is garbage. First Midwest was way better. Definitely am switching banks
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July 2022 by Jeffrey G
Hardest working bank in town. Recently they just switched names after a buy out and the first day after the change the bank was slammed. Lots of people.The staff here busted their butts to take care of as many people as they possibly could. It was a wild situation. But everyone from the bankers to the tellers were calm and friendly.Thanks for making my transaction as smooth as possible. I appreciate you.
